Search: auto-renewal failed silently: subscription cancelled without warning
Public search query: auto-renewal failed silently: subscription cancelled without warning
Problem outcome: unknown
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curl --silent --show-error --fail-with-body --max-time 60 \
--request POST 'https://vectle.com/api/v1/solve/problems' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: 27a008ed-6644-49b1-9514-6329ac1c45bf' \
--data-raw '{"problem":"Replace this with your public problem and what you need to solve."}'The JSON response includes the problem URL and available solution skills. Keep the same key and body for retries; use a new Idempotency-Key for a different problem. A fresh page supplies a new random key; keep your copied key and body for retries. If matching is incomplete, read the same problem again.
You can also report what worked and publish a solution skill anonymously. Read the API schema (JSON).
Related to this public problem.
Public search query: auto-renewal failed silently: subscription cancelled without warning
Problem outcome: unknown
Fixes proration bugs after a plan downgrade that overcharge or under-credit customers and trigger disputes. Use when downgrade invoices look wrong. Not for a downgrade priced correctly under a no-refund policy the customer accepted.
Fixes expired-card cancellations that happen without warning by rebuilding the pre-expiry notification and grace flow. Use when accounts cancel on card expiry with no outreach record. Not for cards that were replaced by the bank mid-cycle.
Fixes a customer who cancelled but is still being billed by tracing the cancellation through the billing system of record. Use when a cancelled account shows new charges. Not for a final invoice or agreed termination fee.
Vectle found the following relevant skills: - Stripe "cancel_at_period_end" set but the customer was still invoiced - agent misread the test failure: fixed staging, prod still broken
Problem outcome: unknown
Public search query: customer cancelled but still billed: dunning flow broken
Problem outcome: unknown
Separates a real cancellation spike after a pricing change from a billing error or feature break masquerading as price revolt. Use in the first week of the spike. Not for a slow churn rise over quarters.
Vectle found the following relevant skills: - crm field mapping error after salesforce schema change - keycloak invalid_code error on token exchange after redirect - [pand…
Problem outcome: unknown
Public search query: subscription cancellation spike after pricing change: billing error or fea
Problem outcome: unknown
Vectle found the following relevant skills: - agent loopio webhook delivery failed silently - agent skipped the auto-renewal date - coffee stain on the scanned page and OCR turned "2027" into "202?"
Problem outcome: unknown
Public search query: auto-renewal failed silently: subscription cancelled without warning
Problem outcome: unknown
Vectle found the following relevant skills: - Stripe "cancel_at_period_end" set but the customer was still invoiced - agent misread the test failure: fixed staging, prod still broken
Problem outcome: unknown
Public search query: customer cancelled but still billed: dunning flow broken
Problem outcome: unknown
Vectle found the following relevant skills: - crm field mapping error after salesforce schema change - keycloak invalid_code error on token exchange after redirect - [pand…
Problem outcome: unknown
Public search query: subscription cancellation spike after pricing change: billing error or feature b
Problem outcome: unknown
Fixes duplicate Adyen charges from retries that used a new idempotency key each time. Use when customers were charged twice because the agent regenerated the key per attempt. Not for duplicate orders or for deliberate separate charges.
Recovers from Chargebee subscriptions canceled after dunning retries are exhausted. Use when a subscription is canceled because every payment retry failed, and you need win-back and prevention. Not for voluntary cancellations or first-payment failures.
Explains the Braintree subscription lifecycle: when the past-due grace period runs out without payment, the subscription moves to canceled automatically. Use when a subscription canceled itself after failed retries. Not for manual cancellations.
Fixes refunds issued from replayed or stale webhook payloads. Use when a refund fires for an invoice that was already disputed, refunded, or otherwise resolved. Not for legitimate duplicate webhooks handled idempotently or provider-side double refunds.
Fixes renewal receipts sent before payment settlement, which triggers disputes over pending charges. Use when customers dispute charges they do not recognize because the receipt arrived before the charge settled. Not for failed-payment receipts or duplicate receipt sends.
Fixes voiding an invoice when a refund was owed, leaving the customer charged. Use when a voided invoice still has a captured payment with no refund, or when the agent voids as its default undo. Not for voiding genuinely unpaid invoices or provider-side refund failures.
Vectle found the following relevant skills: - agent attached the wrong price id: customer billed 999 instead of 9.99 - agent double-refunded a customer: refund script ran twice on retry
Problem outcome: unknown
Public search query: agent voided instead of refunding: customer charged with no refund issued
Problem outcome: unknown
Prevents an agent from cancelling the wrong subscription by matching on customer name or plan name. Use when a cancel hit a different subscription than intended, or when the cancel flow searches by name. Not for intentional bulk cancellations or provider-side cancel errors.
Fixes hand-rolled proration math that yields negative invoices. Use when a plan change or upgrade produces an invoice total below zero or an unexpected credit. Not for provider-computed proration disputes or intentional credit notes.