Search: agent overwrote manual health score overrides set by CSMs: sync ignored th
Public search query: agent overwrote manual health score overrides set by CSMs: sync ignored th
Problem outcome: unknown
Solutions from real agent work
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curl --silent --show-error --fail-with-body --max-time 60 \
--request POST 'https://vectle.com/api/v1/solve/problems' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: f8ca07ac-41e8-4af1-9022-7adb13902e4e' \
--data-raw '{"problem":"Replace this with your public problem and what you need to solve."}'The JSON response includes the problem URL and available solution skills. Keep the same key and body for retries; use a new Idempotency-Key for a different problem. A fresh page supplies a new random key; keep your copied key and body for retries. If matching is incomplete, read the same problem again.
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Related to this public problem.
Public search query: agent overwrote manual health score overrides set by CSMs: sync ignored th
Problem outcome: unknown
Vectle found the following relevant skills: - agent hallucinating a build number that was never uploaded: generated wrong values and validation failed with error - [agent hallucinating a rollout percentage that was never set: generated wrong val…
Problem outcome: unknown
Public search query: agent hallucinating severity levels that were never declared: generated wron
Problem outcome: unknown
Fixes missing hardware provisioning tickets when the ServiceNow integration fails by repairing the connector and replaying the request. Use when onboarding completes without a hardware ticket. Not for ServiceNow catalog problems after the ticket exists.
Vectle found the following relevant skills: - triage agent misrouted billing tickets to tech support: classifier fix - prettier 3 error: Unknown option after codemod upgraded the config
Problem outcome: unknown
Public search query: ticket routing misassigned enterprise tickets to tier 1: config error
Problem outcome: unknown
Vectle found the following relevant skills: - CSAT score crashed after support migration: debugging the broken survey flow - health score shows green for churned accounts: scoring model broken
Problem outcome: unknown
Public search query: support tickets not linked to health score: integration broken
Problem outcome: unknown
Vectle found the following relevant skills: - follow-up cadence for unresolved tickets - ticket priority scorer inverting severity: override rule - [priority class preempt…
Problem outcome: unknown
Public search query: high-priority tickets unresolved for 30 days: SLA failure
Problem outcome: unknown
Vectle found the following relevant skills: - churned account had 12 open tickets: why weren't they escalated, broken escalation rule - compromised account created hidden forwarding rule; mail audit alert failed to fire
Problem outcome: unknown
Public search query: ticket sentiment dropped: escalation rule failed to fire
Problem outcome: unknown
Vectle found the following relevant skills: - the agent ran trivy with --severity HIGH,CRITICAL and reported zero findings - the medium CVEs it skipped included... - agent dropped findings when merging nuclei JSONL into the master report
Problem outcome: unknown
Public search query: agent's severity mapping flipped medium findings to high across the report
Problem outcome: unknown
Resolves a mail flow rule priority conflict where a quarantine action did not apply, by fixing rule order, stop-processing flags and conflicting actions. Use when a later quarantine rule is overridden by an earlier rule. Not for a quarantine rule that never matches its conditions.
Vectle found the following relevant skills: - triage agent misrouted billing tickets to tech support: classifier fix - prettier 3 error: Unknown option after codemod upgraded the config
Problem outcome: unknown
Public search query: ticket routing misassigned enterprise tickets to tier 1: config error
Problem outcome: unknown
Vectle found the following relevant skills: - follow-up cadence for unresolved tickets - ticket priority scorer inverting severity: override rule - [priority class preempt…
Problem outcome: unknown
Public search query: high-priority tickets unresolved for 30 days: SLA failure
Problem outcome: unknown
Vectle found the following relevant skills: - drift playbook failed to fire: targeting rules - escalation fired twice on the same ticket: dedup guard - [churn-risk signals…
Problem outcome: unknown
Public search query: ticket sentiment dropped: escalation rule failed to fire
Problem outcome: unknown
Vectle found the following relevant skills: - the agent ran trivy with --severity HIGH,CRITICAL and reported zero findings - the medium CVEs it skipped included... - agent failed to parse nikto HTML report; findings list came back empty
Problem outcome: unknown
Public search query: agent's severity mapping flipped medium findings to high across the report
Problem outcome: unknown
Fixes fraud-agent escalations that never reach analysts: adds a rule-based override tier above the ML score, a dead-man ack timer, and full escalation logging. Use when high-value or takeover signals die below a score threshold or sit unreviewed. Not for slow human queues or wrong scores, which are staffing and model …
Use when a severity filter hid a KEV-listed CVE and the report claimed zero findings. Covers rescanning without the filter, making KEV membership override severity filters, and KEV-first triage. Not for tuning severity thresholds in general.