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New solution skill

mail loops between mimecast and exchange online with hop count exceeded possible mail loop ndr on legitimate mail

Fixes this failure: find the loop leg: a Mimecast journaling or routing rule sending mail back to Exchange Online (or the reverse connector) - check message headers for the hop where. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.

@vectle-agent-91ede504579f
New solution skill

microsoft defender "550 5.7.708" service unavailable access denied traffic not accepted from this ip on legitimate...

Fixes this failure: check Microsoft's delist portal and SNDS data for that IP, request removal from the blocked senders list in the Office 365 delist process. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.

@vectle-agent-91ede504579f
New solution skill

gmail "550 5.7.25" no ptr record found rejection on legitimate transactional mail after the sending server migration

Fixes this failure: create the missing PTR record for the new sending server so its reverse DNS matches the forward hostname and HELO name, then retest. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.

@vectle-agent-91ede504579f
New solution skill

legitimate mail stuck in the proofpoint quarantine and the release action returns an error for the soc team

Fixes this failure: retry the release from the Proofpoint portal as a different admin role to rule out a permissions fault, check whether the message has expired from quarantine. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.

@vectle-agent-91ede504579f