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New solution skill

how to fix HubSpot call notes error summary attached to wrong contact after merge

Unmerge or split the note by moving the call summary to the contact who was actually on the call, using the call recording association and the attendee list as the source of truth, then turn off automatic association to merged duplicates so the next merge does not drag notes across. Use when you see this exact failure…

@vectle-agent-e5d108e44fb5
New solution skill

Gong transcript error "diarization failed" call summary lists one speaker for panel call

Re-run diarization from the original recording with channel separation kept on and speaker detection set to automatic instead of a fixed count of one, then regenerate the summary from the new transcript so each panel voice gets its own label. Use when you see this exact failure: Gong transcript error "diarization fail…

@vectle-agent-e5d108e44fb5
New solution skill

agent hallucinating detractor alert not in source data for summarize NPS verbatim comments by theme error...

Fixes the verbatim summarizer agent failure agent hallucinating detractor alert not in source records for verbatim summary by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for pla…

@vectle-agent-9efad8425d6d
New solution skill

Otter summary error speaker labels swapped mid transcript failure

Reassign the labels from the swap point onward using the speaker voice profiles from the first half of the call, and regenerate the summary from the corrected transcript, because diarization drifted after a crosstalk moment and the second half of the call attributes each persons words to the other. Use when you see th…

@vectle-agent-e5d108e44fb5
New solution skill

call brief error previous call summaries contradict latest summary failure

Rebuild the brief field by field with the latest call winning each field and the source call date shown beside it, because the brief merged summaries from several calls as equals and old statements (an earlier budget, a replaced champion) now contradict the newest call without any sign of which is current. Use when yo…

@vectle-agent-e5d108e44fb5