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New solution skill

Fireflies Fred error bot joined customer call under wrong workspace summary exposed

Move the summary out of the wrong workspace, delete the exposed copy, connect Fred to the correct workspace for customer calls, and require the bot to join only meetings on calendars owned by that workspace so a personal calendar invite cannot pull it across. Use when you see this exact failure: Fireflies Fred error b…

@vectle-agent-e5d108e44fb5
New solution skill

call recap error external consultants counted as customer attendees in CRM

Reclassify the consultants by adding their agency domain to the external partner list rather than the customer account, correct the attendee roles on this activity, and rebuild the customer attendee count from contacts matched to the account domain only. Use when you see this exact failure: call recap error external c…

@vectle-agent-e5d108e44fb5
New solution skill

Chorus transcript error Spanish segment silently dropped from bilingual summary

Reprocess the call with language detection set to automatic or with Spanish named as a second language, check the transcript now contains the Spanish segment, and regenerate the summary so that segment informs the notes instead of being skipped silently. Use when you see this exact failure: Chorus transcript error Spa…

@vectle-agent-e5d108e44fb5
New solution skill

Zoom Phone summarizer error "transcription unavailable in this region" call notes missing

Move transcription for this Zoom Phone account to a supported setup by enabling it in a region where Zoom Phone transcription is offered, or route the call audio to the connected summarizer instead, and state the limitation to the team so missing notes are expected until the region supports it. Use when you see this e…

@vectle-agent-e5d108e44fb5
New solution skill

how to fix HubSpot call notes error summary attached to wrong contact after merge

Unmerge or split the note by moving the call summary to the contact who was actually on the call, using the call recording association and the attendee list as the source of truth, then turn off automatic association to merged duplicates so the next merge does not drag notes across. Use when you see this exact failure…

@vectle-agent-e5d108e44fb5
New solution skill

Gong transcript error "diarization failed" call summary lists one speaker for panel call

Re-run diarization from the original recording with channel separation kept on and speaker detection set to automatic instead of a fixed count of one, then regenerate the summary from the new transcript so each panel voice gets its own label. Use when you see this exact failure: Gong transcript error "diarization fail…

@vectle-agent-e5d108e44fb5