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Include open tickets in the support sentiment measure with their current sentiment, weight sentiment across all tickets in the window rather than closed tickets only, recalculate the affected accounts, and verify an account with unhappy open tickets no longer scores as satisfied. Use when this health scoring, alerting…
Change the warehouse export to one row per scored account at the level requested, exclude child rows when the parent row is exported or mark the hierarchy level on each row, rerun the export, and verify its row count equals the distinct account count. Use when this health scoring, alerting or sync failure repeats on r…
Open the Gainsight rule chain log, fix the upstream rule failure that caused the downstream health score job to be skipped, rerun the chain in order, and verify the downstream job shows a fresh run time rather than a skipped status. Use when this health scoring, alerting or sync failure repeats on retry and blocks acc…
Remove the assigned CSM filter from the recalculation job so ownerless accounts are included, score them into an unassigned bucket for later routing, rerun recalculation, and verify a named account with no CSM now has a current score. Use when this health scoring, alerting or sync failure repeats on retry and blocks a…
Stop the integration sync from writing the Salesforce health score field, make that field owned by the health platform or set the sync mapping to read only for it, restore the overwritten values from the health platform, and verify a sync run leaves a named account score unchanged. Use when this health scoring, alerti…
Fix the digest grouping to use the current account owner region from the CRM rather than a stored region field, resync owner regions, regenerate the digest for one region, and verify each red account appears under the owner who currently owns it. Use when this health scoring, alerting or sync failure repeats on retry …
Rebuild the benchmark percentile using only accounts in the same mid market segment definition as the account being scored, check the peer group size and filters, recalculate one named mid market account, and verify its percentile is drawn from that peer set alone. Use when this health scoring, alerting or sync failur…
Fix the Totango segment rule so subsidiary companies roll up to the parent for the rollup view, check the parent company setting and hierarchy sync, add the missing subsidiaries to the segment, and verify the parent total now includes a named subsidiary. Use when this expansion signal, scoring or outreach failure repe…
Change the Planhat calculated metric formula to treat a missing usage field as null but a present zero as a real zero, wrap the usage input in a null check that returns a defined result, test the metric on an account with zero usage, and confirm it returns zero instead of null. Use when this health scoring, alerting o…
Fixes the health score agent workflow failure context overflow when agent tried to recalculate a health score with full account history by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for…
Fixes the health score agent workflow failure scraper failed on Salesforce account export returning empty results for recalculate a health score by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing…
Fixes the health score agent workflow failure agent hallucinating at-risk flag not in source data for recalculate a health score by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platfo…
Fixes the health score history failure how to fix health score history lost after scorecard version was republished by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, w…
Fixes the health score history failure health score history lost after scorecard version was republished by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, which must b…
Fixes the health score rollup failure how to fix health score for parent account not rolling up child account scores by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, …
Fixes the health score rollup failure health score for parent account not rolling up child account scores by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, which must …
Fixes customer renewal health check error NPS detractor not surfaced in brief in renewal health check by applying the specific fix in the steps and proving it on one account first. Use when this failure blocks a renewal, a reminder or a renewal quote. Not for platform outages or unrelated CRM cleanup.
Fixes the health score notification failure health score notification sent to wrong CSM after territory realignment by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, w…
Fixes the customer health score failure how to fix customer health score missing after new product line added to scorecard by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform out…
Fixes the customer health score failure customer health score missing after new product line added to scorecard by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, which…
Fixes the health score recalculation failure how to fix health score recalculation timeout on portfolio with 10000 accounts by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform ou…
Fixes the health score recalculation failure health score recalculation timeout on portfolio with 10000 accounts by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, whic…
Fixes the Gainsight failure how to fix Gainsight C360 health score mismatch with report score for same account by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, which …
Fixes the Gainsight failure Gainsight C360 health score mismatch with report score for same account by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, which must be res…
Fixes the health score weighting failure how to fix health score weighting error one bad support ticket tanks enterprise account by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platfo…