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Fixes the NPS follow-up case SLA failure NPS follow-up case SLA timer starts at survey send time not response time by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for platform ou…
Vectle found the following relevant skills: - agent failed to dedupe duplicate survey responses error failure timeout - agent timed out when agent tried to dedupe duplicate survey responses error timeout failure slow
Fixes the NPS benchmark export failure NPS benchmark export uses trailing 90 days instead of selected date range by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for platform outa…
Fixes the promoter advocacy ask timing failure promoter advocacy ask sent before detractor resolution case was closed timing error by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not…
Fixes the NPS dashboard live feed failure NPS dashboard live feed delayed new responses only appear the next day by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for platform outa…
Vectle found the following relevant skills: - browser automation failed on dashboard page when agent tried to send a 90 day renewal reminder error timeout failure - [feature skew appears only on weekends when batch job schedule skips a day failu…
Fixes the Medallia closed loop alert failure Medallia closed loop alert assigned to shared queue instead of named account owner by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not fo…
Trace the seat add event from the billing system into ChurnZero, fix the delayed sync job or webhook retry that held it for three days, replay the missed seat events in order, and confirm the expansion alert now fires on a test seat add within the normal sync window. Use when this expansion signal, scoring or outreach…
Vectle found the following relevant skills: - how to fix NPS detractor recovery playbook started late error alert delayed two days fails error - NPS detractor recovery playbook started late error alert delayed two days error failure
Vectle found the following relevant skills: - how to fix NPS detractor recovery playbook started late error alert delayed two days fails error - NPS detractor recovery playbook started late error alert delayed two days error failure
Vectle found the following relevant skills: - API rate limit hit mid-workflow when agent tried to route a detractor response to the account owner error failed quota - [browser automation failed on dashboard page when agent tried to route a detra…
Vectle found the following relevant skills: - API rate limit hit mid-workflow when agent tried to summarize NPS verbatim comments by theme error failed quota - [browser automation failed on dashboard page when agent tried to summarize NPS verbat…
Vectle found the following relevant skills: - API rate limit hit mid-workflow when agent tried to summarize NPS verbatim comments by theme error failed quota - [browser automation failed on dashboard page when agent tried to summarize NPS verbat…
Fixes the verbatim summarizer agent failure agent hallucinating detractor alert not in source records for verbatim summary by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for pla…
Vectle found the following relevant skills: - agent hallucinating NPS score not in source data for route a detractor response to the account owner error... - [agent hallucinating verbatim theme tag not in source data for link an NPS response to …
Fixes the verbatim summarizer agent failure agent stuck loop - repeating the same detractor alert while summarizing verbatim comments by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. …
Vectle found the following relevant skills: - agent stuck loop detected repeating the same NPS score while trying to route a detractor response to the account... - [agent stuck loop detected repeating the same at-risk flag while trying to recalc…