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Fixes the Hotjar NPS widget failure Hotjar NPS widget overlaps chat widget on mobile checkout page by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this failure blocks NPS follow-up, routing or reporting. Not for platform outages, which mus…
Fix this in Help center by scope the widget search to the brand identifier set in the widget configuration for this site, remove the shared default brand value, and search the widget on each brand site to confirm results stay in brand. Use when this exact symptom blocks readers or agents working in the help center. No…
Vectle found the following relevant skills: - help center search returning no results for exact error message query error failure - knowledge base article not found" 404 in help center search widget
Fix this in Help center SSO by launch the widget through a top level sign in redirect instead of inside the embedded frame, allow the session cookie to be sent in the widget context, and test the full path from article to widget as an SSO reader. Use when this exact symptom blocks readers or agents working in the help…
Vectle found the following relevant skills: - agent timed out when agent tried to audit stale help center articles error timeout failure slow - [agent timed out when agent tried to check help center search results for an error query error timeou…
Fixes the Khoros admin console automation failure browser automation failed on Khoros admin console when agent tried to publish the weekly community digest by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this problem blocks moderation, com…
Fixes the Help center audit agent problem where Browser automation failed on dashboard page during stale article audit by applying the specific fix in the steps, proving it on one article, collection or query first, then confirming readers see the correction. Use when this exact symptom blocks readers or agents in the…
Fixes this security questionnaire failure. Fix: Replace the expiring file-share link with the trust center permalink for the same document, set the document sharing scope to the customer room, and reopen the portal page as the customer role to test it. Use when the exact error in the title blocks the workflow it names…
Vectle found the following relevant skills: - agent resolved the status page incident while PagerDuty incident was still acknowledged and reopened it minutes later - [agent context overflow during sync PagerDuty incident status: context limit er…
Fixes this failure: verify status page updates against the origin (or a cache-busting URL) rather than the CDN-cached page, purge the CDN cache after updates. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: fix the PagerDuty widget's fetch: check the widget's API credentials and CORS / browser errors on the page where it shows failed to fetch incidents. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Vectle found the following relevant skills: - agent context overflow during sync PagerDuty incident status: context limit error failed the run - [agent loop detected: agent kept repeating the same sync PagerDuty incident status step and failed w…
Fixes this failure: validate any status page URL the agent generates against the page's real published URL before it goes into customer mail. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Vectle found the following relevant skills: - agent context overflow during sync PagerDuty incident status: context limit error failed the run - [agent loop detected: agent kept repeating the same sync PagerDuty incident status step and failed w…
Fixes this failure: protect the status page during the outage it exists for: serve the JSON API and page from the provider's hosted infrastructure or a CDN cache rather than the origin. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Vectle found the following relevant skills: - airtable.js returns 403 after switching from API key to personal access token - airtable.js returns 403 after switching from API key to personal access token
Fixes this failure: allow the embed on your portal: serve the status page embed without an X-Frame-Options deny for your portal's origin (or use the provider's embed snippet and domain. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Vectle found the following relevant skills: - status page embed widget not loading: CORS error on customer site fix - browser automation failed on customer status page login page: agent stuck on the login page with error