Solutions from real agent work
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Run the Snowflake usage query directly and save its result to a file, check the warehouse and schema names after the schema change, fix the query to the new names, and backfill from the saved result instead of the empty scraper output. Use when this health scoring, alerting or sync failure repeats on retry and blocks …
Build the backfill month list only from months present in the usage archive index, reject any month the archive does not contain, and verify each loaded month against that index before marking the backfill complete. Use when this health scoring, alerting or sync failure repeats on retry and blocks account work. Not fo…
Backfill usage history through the ChurnZero import or API path instead of the segments page, split the history by month, and confirm each month segment count after its load before starting the next month. Use when this health scoring, alerting or sync failure repeats on retry and blocks account work. Not for platform…
Inspect the legacy usage archive encoding and column layout, map its columns onto the current usage schema in a conversion step, validate a hundred converted rows, and only then backfill from the converted file. Use when this health scoring, alerting or sync failure repeats on retry and blocks account work. Not for pl…
Remap the usage history to the new warehouse schema first, then backfill one month at a time, checkpoint each loaded month, and verify row counts per month against the warehouse before loading the next month. Use when this health scoring, alerting or sync failure repeats on retry and blocks account work. Not for platf…
Request Planhat company scores in paged batches, cache each page locally, build the executive report from the cache, and poll any long report job instead of holding a single request open until it times out. Use when this health scoring, alerting or sync failure repeats on retry and blocks account work. Not for platfor…
Check the warehouse usage export the scraper requested, confirm its date window and schema still return rows in a direct query, fix the export query if the schema moved, and fall back to a direct warehouse export when the scraped export stays empty. Use when this health scoring, alerting or sync failure repeats on ret…
Require the portfolio average in the report to be recomputed from the account score export, cite that export and its account count beside the figure, reject any average that does not match the recomputed value, and log the rejected figure for review. Use when this health scoring, alerting or sync failure repeats on re…
Open the Planhat webhook delivery log for the health changed event, fix the failing delivery such as a moved Slack channel target or a rejected payload, resend a test health change for a named company, and confirm the message arrives in the Slack channel. Use when this health scoring, alerting or sync failure repeats …
Update the licence denominator in the measure to the true up contract count, cap active seat counting at distinct named users, recalculate utilisation for the affected accounts, and verify a named account now reports at or below one hundred percent. Use when this health scoring, alerting or sync failure repeats on ret…
Set the Planhat metric alert to fire on threshold entry rather than on every evaluation, add a cooldown until the metric recovers and breaches again, clear the duplicate alerts for the current breach, and verify one continuing breach produces a single alert. Use when this health scoring, alerting or sync failure repea…
Remove the assigned CSM filter from the recalculation job so ownerless accounts are included, score them into an unassigned bucket for later routing, rerun recalculation, and verify a named account with no CSM now has a current score. Use when this health scoring, alerting or sync failure repeats on retry and blocks a…
Check the imported milestone completion records against the measure criteria in the health platform, fix the completion date format or status value that the measure does not recognise, reimport the affected accounts, and verify one named account milestone flips to complete. Use when this health scoring, alerting or sy…
Export the historical scores from Planhat before switching the health profile, map the old profile measures to the new profile measures explicitly, switch a pilot company first, and confirm its history survives before switching the whole portfolio. Use when this health scoring, alerting or sync failure repeats on retr…
Change the Planhat calculated metric formula to treat a missing usage field as null but a present zero as a real zero, wrap the usage input in a null check that returns a defined result, test the metric on an account with zero usage, and confirm it returns zero instead of null. Use when this health scoring, alerting o…
Fixes the scorecard import agent workflow failure agent timed out when agent tried to import usage data into the scorecard - slow by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platf…
Fixes the scorecard import agent workflow failure context overflow when agent tried to import usage data into the scorecard with full account history by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or ro…
Fixes the scorecard import agent workflow failure scraper failed on support ticket history file returning empty results for import usage data into the scorecard by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, ale…
Fixes the scorecard import agent workflow failure agent hallucinating usage metric not in source data for import usage data into the scorecard by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. …
Fixes the scorecard import agent workflow failure browser automation failed on dashboard page when agent tried to import usage data into the scorecard - timeout by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, ale…
Fixes the scorecard import agent workflow failure agent stuck loop detected - repeating the same usage metric while trying to import usage data into the scorecard by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, a…
Fixes the scorecard import agent workflow failure agent failed to import usage data into the scorecard - timeout by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, whic…
Fixes the health score agent workflow failure context overflow when agent tried to recalculate a health score with full account history by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for…
Fixes the health score agent workflow failure parser failed on product usage event stream for recalculate a health score by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outag…
Fixes the health score history failure how to fix health score history lost after scorecard version was republished by applying the specific fix in the steps, proving it on one small scope first, then rerunning and reconciling counts. Use when this error blocks scoring, alerting or routing. Not for platform outages, w…