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Attribute partner API usage by the end customer tenant id carried in each request, not by the partner integration key, rebuild the attribution mapping for the affected period, and verify a named end customer account now carries its own usage. Use when this expansion signal, scoring or outreach failure repeats on retry…
Exclude the reseller IP range from Bombora surge attribution, require surge topics to come from more than one location in the account before scoring, rescore the affected topics, and verify the customer HQ record drops the reseller driven spike. Use when this expansion signal, scoring or outreach failure repeats on re…
Vectle found the following relevant skills: - account growth signal missed error hiring surge at customer not flagged failure - agent failed to complete detect a usage spike at a strategic account error failure
Vectle found the following relevant skills: - account growth signal missed error hiring surge at customer not flagged failure - agent failed to complete detect a usage spike at a strategic account error failure
Vectle found the following relevant skills: - expansion signal error champion job change not detected failure - expansion scoring broken error healthy account scored as churn risk failure
Fixes this failure: identify the unknown source IP from the aggregate report, confirm with the ESP whether it is their new sending range. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: check Microsoft's delist portal and SNDS data for that IP, request removal from the blocked senders list in the Office 365 delist process. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: identify the unknown source IP from the aggregate report, confirm with the ESP whether it is their new sending range. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: check Microsoft's delist portal and SNDS data for that IP, request removal from the blocked senders list in the Office 365 delist process. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: dig into the subdomain's actual senders: compare Postmaster Tools data with the aggregate reports per sending IP. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Fixes this failure: publish a proper SPF record authorising the new sending IP, confirm reverse DNS and a DKIM signature are in place, and warm the IP gradually. Use when the exact error or symptom in the title appears. Not for a different error, tool, or a manual process with no such failure.
Vectle found the following relevant skills: - gmail '550-5.7.26 unauthenticated email from domain is not accepted' on agent sends - SPF/DKIM missing - 550 5.7.23" spf check failed and gmail rejected legitimate sender mail
Vectle found the following relevant skills: - the agent's triage run failed after the mailbox search API returned empty mid-campaign - agent created duplicate incidents for one campaign because forwarded reports had no message-id dedup key
Vectle found the following relevant skills: - agent parsed the Link header for pagination - this API returns next in the response body and the agent stopped after... - [agent read the rate-limit headers but ignored Retry-After - it retried immed…
Fixes Mimecast 554 rejections caused by an RBL listing on a shared sending IP by proving the listing, cleaning the source, and rerouting legitimate mail. Use when Mimecast protected recipients reject mail citing an RBL. Not for Mimecast rejections based on your own tenant policy.
Vectle found the following relevant skills: - SES '554 message rejected: email address is not verified' - agent sending from a new subdomain - [outreach agent emailed a work address scraped from a page - the company mail server rejected it and f…