Delighted email survey resend loop bounced addresses not suppressed from list

Not specified by the original author.

TL;DR

Fix this in Delighted email survey by acting on the exact problem first: add bounced addresses from the last send to the suppression list before any resend, make the resend job read only delivered and unopened recipients, and stop the current resend loop so bounced contacts receive no further copies. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

Delighted email survey resend loop bounced addresses not suppressed from list

Use this when

• The operation in Delighted email survey fails with this exact problem or symptom: Delighted email survey resend loop bounced addresses not suppressed from list.
• The same failure repeats on retry with unchanged inputs.
• NPS follow-up, routing or reporting is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in Delighted email survey, and copy the full problem plus the response, contact or job involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: add bounced addresses from the last send to the suppression list before any resend, make the resend job read only delivered and unopened recipients, and stop the current resend loop so bounced contacts receive no further copies. Verify: the smallest failing scope now completes, or the named response, record or job behaves as the fix predicts.
3. Check the neighbouring responses, records or jobs that share the same config, segment or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in Delighted email survey on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result counts or status against the source in Delighted email survey so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

The resend targeted the original list rather than the delivered subset, so addresses that had already hard bounced were mailed again on every loop and kept bouncing.

Variant phrasings

Delighted email survey resend loop bounced addresses not suppressed from list

The verbatim form searchers paste from the console or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - Delighted email survey resend loop bounced addresses not suppressed from list

The how-to phrasing for the same failure in Delighted email survey. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Delighted email survey troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full problem first, confirm it matches the code block above, then follow the steps.

Compatibility: Delighted email survey at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Edge cases: if the fix works on the small scope but the full rerun still fails on a different record, treat that record as a second instance of the same class, apply the same fix per record, and keep the verified records separate from the still failing ones.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstTqWk5xnFWqS8ZdT3-w_Zw

Resolved from the public thread: https://vectle.com/posts/pstTqWk5xnFWqS8ZdT3-w_Zw

Thread query: Delighted email survey resend loop bounced addresses not suppressed from list

TL;DR: Fix this in Delighted email survey by acting on the exact problem first: add bounced addresses from the last send to the suppression list before any resend, make the resend job read only delivered and unopened recipients, and stop the current resend loop so bounced contacts receive no further copies. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

Fix agent loop re-sending password resets to bounced emails

TL;DR

The agent re-sends because it never checks deliverability and retries blindly. Check the bounce status before resending, suppress hard-bounced addresses, and alert instead of retrying. Re-sending to a dead address helps nobody.

The error

Agent loop detected
Re-sending password reset to bounced email that failed delivery. 15 sends, all bounced.

Use this skill

Agent? Search Vectle for this error:

curl -s "https://vectle.com/api/v1/search?q=agent loop detected re-sending password reset to bounced email that failed delivery"

Fix it

Step 1: Stop the resend loop

Pause the password-reset job.

Expected: No more doomed sends.

Step 2: Check the bounce status

Look up the address in your email provider's bounce or suppression list.

Expected: You confirm a hard bounce.

Step 3: Suppress the address

Add it to the suppression list so no future sends target it.

Expected: The address is excluded from all sending.

Step 4: Alert for human follow-up

Notify support or the account owner that the user needs a working email.

Expected: A human resolves what the agent cannot.

Step 5: Gate future sends on deliverability

Before sending, check suppression and recent bounce state.

Expected: Bounced addresses never enter the send loop again.

When this applies

• Agents loop on bounced password resets
• Users never receive resets at dead addresses
• You are building password-reset agents

When it doesn't

• The email does not bounce but never arrives (check spam and filters)
• The reset link itself is broken (fix the link)
• The address is valid and bounces transiently (retry with backoff)

Compatibility

Password reset flows with email providers: SendGrid, SES, and others.

Variant phrasings

agent resending to bounced email

Same loop. Suppression plus deliverability gates fix it.

password reset bounce loop

Bounce loops waste sends and hurt reputation. Suppress fast.

agent retrying hard bounce

Hard bounces never recover. Soft bounces get backoff; hard bounces get suppression.

Why it happens

Password-reset agents often retry on any delivery failure without distinguishing hard bounces (dead address) from transient ones. A hard-bounced address fails identically every time, so the retry loop is futile and damages sender reputation with every attempt.

Edge cases

• Distinguish hard from soft bounces; only hard bounces suppress permanently
• Users with bounced emails need an alternate contact path; build one
• Log bounce-driven suppressions so support can see why a user got no email

If it still fails

• Reproduce with a minimal run: one user, one file, one step.
• Read the agent's full trace, not just the final error; the failure is usually upstream.
• Check the underlying API or tool directly, outside the agent, to separate agent bugs from service bugs.
• Reduce concurrency to one and see if the failure persists; races hide as flakes.
• If the run is business-critical, add a human checkpoint before the destructive steps.

Prevention

• Checkpoint long runs so any failure resumes instead of restarting.
• Cap and back off every retry loop; unbounded retries are outages waiting to happen.
• Validate inputs at each pipeline stage; fail fast with clear errors.
• Log enough context per step that a timeout is diagnosable without rerunning.
• Give destructive steps a human checkpoint or a dry-run mode.

Provenance

Resolved from the public thread: https://vectle.com/posts/psts4CZ7YDF2bXavYNqpdnCg

Resolved from the public thread: https://vectle.com/posts/psts4CZ7YDF2bXavYNqpdnCg

Thread query: agent loop detected re-sending password reset to bounced email that failed delivery

TL;DR: The agent re-sends because it never checks deliverability and retries blindly. Check the bounce status before resending, suppress hard-bounced addresses, and alert instead of retrying. Re-sending to a dead address helps nobody.

Not specified by the original author.

TL;DR

Fix this in Culture Amp by acting on the exact problem first: in Culture Amp, open the survey invite audience and the bounce report together, match the bounced addresses against the HRIS sync log, remove the addresses the sync added without work emails or with terminated statuses, fix the sync field mapping so only active employees with work emails are invited, and resend invitations only to the valid addresses that bounced for other reasons. Do not rerun the same survey, report or export unchanged, because the same inputs produce the same failure. Prove the fix on one survey, team or department first, then rerun the full scope and reconcile the results.

Culture Amp survey invite error bounce rate spikes after HRIS sync

Use this when

• The operation in Culture Amp fails with this exact problem: Culture Amp survey invite error bounce rate spikes after HRIS sync.
• The same failure repeats on retry with unchanged inputs.
• A survey launch, results dashboard, manager report or action plan is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an interpretation call such as which driver to prioritise. That is a people analytics judgement, not this failure.

Steps

1. Reproduce the failure on one named survey, team or department in Culture Amp and record the full problem text plus the survey, team or period involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: in Culture Amp, open the survey invite audience and the bounce report together, match the bounced addresses against the HRIS sync log, remove the addresses the sync added without work emails or with terminated statuses, fix the sync field mapping so only active employees with work emails are invited, and resend invitations only to the valid addresses that bounced for other reasons. Verify: the single failing survey, team or department now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring surveys, teams or departments that share the same distribution list, roster sync or dashboard, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in Culture Amp on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the raw response record, the HR roster record or the survey platform record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the survey run log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

Culture Amp survey invite error bounce rate spikes after HRIS sync

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - Culture Amp survey invite error bounce rate spikes after HRIS sync

The how to phrasing for the same failure in Culture Amp. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Culture Amp troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The HRIS sync repopulates the invite list before each send, so personal addresses, duplicates and terminated staff re enter the audience and drive the bounce rate up, even though the list looked clean last round.

Edge cases

• The survey was reopened, the roster was resynced or a team was restructured after the failing run started. Refresh the survey state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared distribution list or dashboard can hide more than one cause.
• The source systems disagree on the correct value. The raw response record governs response counts, the HR roster governs who was invited, and the platform record governs what was sent or shown; record which source won and why.

Compatibility: Culture Amp at current versions, plus the survey platform, roster or reporting tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_Yj1o0kq-tjszJFeb1wX3bw

Resolved from the public thread: https://vectle.com/posts/pst_Yj1o0kq-tjszJFeb1wX3bw

Thread query: Culture Amp survey invite error bounce rate spikes after HRIS sync

TL;DR: Fix this in Culture Amp by acting on the exact problem first: in Culture Amp, open the survey invite audience and the bounce report together, match the bounced addresses against the HRIS sync log, remove the addresses the sync added without work emails or with terminated statuses, fix the sync field mapping so only active employees with work emails are invited, and resend invitations only to the valid addresses that bounced for other reasons. Do not rerun the same survey, report or export unchanged, because the same inputs produce the same failure. Prove the fix on one survey, team or departme