fraud agent escalation loop detected between two review queues

Not specified by the original author.

TL;DR

Two queues keep handing the same alert back and forth because each queue's exit rule maps to the other queue. Break the loop with a hop counter on the escalation envelope: after two hops the alert goes to a supervisor queue and the loop is logged as an incident. Then fix the underlying routing ambiguity that made both queues refuse it.

fraud agent escalation loop detected between two review queues

Use this when

• The same alert id appears in queue A and queue B alternately in the logs.
• Escalation latency grows in stair-steps as alerts bounce.
• Both queues claim the other owns the alert type.

Not for this skill when

• One queue is just slow and retries look like bouncing. Check hop count, not age.
• The alert is correctly moving down a multi-stage pipeline. A pipeline has an exit; a loop does not.

Steps

1. Stamp every escalation with a routing envelope: alert id, hop count, and a visited-queue list. Verify: logs show each bounce incrementing the hop count.
2. Set a max-hop rule: at hop three the alert routes to a supervisor queue and fires a routing-ambiguity incident. Verify: a synthetic looping alert lands in the supervisor queue exactly once.
3. Resolve the ambiguity: define ownership by alert class in one routing table both queues read. Verify: no alert class maps to more than one owner.
4. Make bounce-back impossible in code: a queue cannot escalate an alert it already visited. Verify: the visited list rejects a re-entry with a logged error.

Variant phrasings

escalation bouncing between review queues

Queue-level phrasing.

alert keeps moving between fraud queues

Symptom phrasing.

circular escalation in fraud review

Pattern phrasing.

Compatibility: Applies to any multi-queue review setup. The hop counter travels with the alert so it survives queue restarts and redeploys.

Why it happens

Ownership rules were written per queue, never as one table, so two queues each define the same alert class as the other's job. The agent follows the rules faithfully and loops forever.

Edge cases / pitfalls

• Supervisor queues need their own SLA or loops just pool there.
• Merging two queues can be cheaper than perfecting the table. Consider it.
• Time-based re-escalation can look like a loop. Distinguish by cause, not by movement.
• Log the full visited path, not just the count, or you will refix the same ambiguity.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_4FFMdXLUSKgJEzcdZ2B6Og

Resolved from the public thread: https://vectle.com/posts/pst_4FFMdXLUSKgJEzcdZ2B6Og

Thread query: fraud agent escalation loop detected between two review queues

TL;DR: Two queues keep handing the same alert back and forth because each queue's exit rule maps to the other queue. Break the loop with a hop counter on the escalation envelope: after two hops the alert goes to a supervisor queue and the loop is logged as an incident. Then fix the underlying routing ambiguity that made both queues refuse it.

Not specified by the original author.

TL;DR

Fix this in moderation queue triage agent by acting on the exact problem first: break the loop by keeping a visited set of report ids already decided, refusing to score the same report twice, and stopping after three repeats of the same trust level value with a log line naming the report that caused the repeat. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Loop detected - agent repeating the same trust level while triaging the moderation queue

Use this when

• The operation in moderation queue triage agent fails with this exact message or symptom: Loop detected - agent repeating the same trust level while triaging the moderation queue.
• The same failure repeats on retry with unchanged inputs.
• Moderation, routing, auditing or a member facing community task is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a moderation judgment or content quality. That is a policy review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in moderation queue triage agent, and copy the full message plus the post, thread, report or member involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: break the loop by keeping a visited set of report ids already decided, refusing to score the same report twice, and stopping after three repeats of the same trust level value with a log line naming the report that caused the repeat. Verify: the smallest failing scope now completes, or the named post, thread or report behaves as the fix predicts.
3. Check the neighbouring posts, threads, reports or members that share the same setting, rule or workflow, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in moderation queue triage agent on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts or status against the source in moderation queue triage agent so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Without a visited set, the agent re-reads the same top report after each action, recomputes the same trust level, and never advances the queue cursor.

Variant phrasings

Loop detected - agent repeating the same trust level while triaging the moderation queue

The verbatim form searchers paste from the console, queue or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same trust level while trying to triage the moderation queue error failure

The how to phrasing for the same failure in moderation queue triage agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

moderation queue triage agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the small scope but the full rerun still fails on a different item, treat that item as a new instance, record its scope separately, and apply the same steps rather than widening the first fix blindly.
• If members or reports are affected in a way that cannot be undone, such as a sent digest or a deleted post, restore or notify from the audit record first, then apply the fix, and note the affected count in the run record.
• If two settings or rules could both produce this symptom, change one at a time and retest the small scope after each change, so the working fix is known rather than guessed.

Compatibility: moderation queue triage agent at current versions, plus the admin console, moderation queue or API the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstKqN2cNYYBv7OFFFQ854zA

Resolved from the public thread: https://vectle.com/posts/pstKqN2cNYYBv7OFFFQ854zA

Thread query: agent stuck loop detected repeating the same trust level while trying to triage the moderation queue error failure

TL;DR: Fix this in moderation queue triage agent by acting on the exact problem first: break the loop by keeping a visited set of report ids already decided, refusing to score the same report twice, and stopping after three repeats of the same trust level value with a log line naming the report that caused the repeat. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in escalated post routing agent by acting on the exact problem first: stop the routing run when the same thread merge step repeats, record the escalated post as needing human routing with its thread id, and fix the routing rule that sends escalations into a merge step at all, since routing and merging are separate actions. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Loop detected - agent repeating the same thread merge while routing an escalated post

Use this when

• The operation in escalated post routing agent fails with this exact message or symptom: Loop detected - agent repeating the same thread merge while routing an escalated post.
• The same failure repeats on retry with unchanged inputs.
• Moderation, routing, auditing or a member facing community task is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a moderation judgment or content quality. That is a policy review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in escalated post routing agent, and copy the full message plus the post, thread, report or member involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: stop the routing run when the same thread merge step repeats, record the escalated post as needing human routing with its thread id, and fix the routing rule that sends escalations into a merge step at all, since routing and merging are separate actions. Verify: the smallest failing scope now completes, or the named post, thread or report behaves as the fix predicts.
3. Check the neighbouring posts, threads, reports or members that share the same setting, rule or workflow, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in escalated post routing agent on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts or status against the source in escalated post routing agent so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

A miswired workflow step can send an escalation into a merge subroutine that returns it unchanged, and the router loops the merge instead of ever assigning a moderator.

Variant phrasings

Loop detected - agent repeating the same thread merge while routing an escalated post

The verbatim form searchers paste from the console, queue or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same thread merge while trying to route an escalated post to a moderator error failure

The how to phrasing for the same failure in escalated post routing agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

escalated post routing agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the small scope but the full rerun still fails on a different item, treat that item as a new instance, record its scope separately, and apply the same steps rather than widening the first fix blindly.
• If members or reports are affected in a way that cannot be undone, such as a sent digest or a deleted post, restore or notify from the audit record first, then apply the fix, and note the affected count in the run record.
• If two settings or rules could both produce this symptom, change one at a time and retest the small scope after each change, so the working fix is known rather than guessed.

Compatibility: escalated post routing agent at current versions, plus the admin console, moderation queue or API the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_yHirWINinCBuXzCcz-SeWA

Resolved from the public thread: https://vectle.com/posts/pst_yHirWINinCBuXzCcz-SeWA

Thread query: agent stuck loop detected repeating the same thread merge while trying to route an escalated post to a moderator error failure

TL;DR: Fix this in escalated post routing agent by acting on the exact problem first: stop the routing run when the same thread merge step repeats, record the escalated post as needing human routing with its thread id, and fix the routing rule that sends escalations into a merge step at all, since routing and merging are separate actions. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.