agent loop detected: re-running deprovision check on the same user,

Not specified by the original author.

TL;DR

The check's result never changes because the underlying state never changes, or the check reads stale state. Record the check outcome per user, stop checking that user after a few identical results, and investigate why the state is stuck.

agent loop detected: re-running deprovision check on the same user, job failed

Use this when

• An agent re-checks the same user's deprovision status endlessly.
• The job only ends on timeout.
• The check result is identical every time.

Not for this skill when

• The state genuinely changes between checks. Then the loop is working.
• The check errors instead of returning. Fix the check.
• The loop spans users, not one user. That is a different loop shape.

Steps

1. Store the last check result per user. Verify: the record exists.
2. If the result is identical three times, stop checking that user this run. Verify: the loop breaks.
3. Investigate why the state is not changing: stale cache versus really stuck. Verify: you know which.
4. Fix the root cause: refresh the cache or unstick the deprovision. Verify: the state moves.
5. Confirm the job completes. Verify: no user spins forever.

Variant phrasings

deprovision check loop

The short phrasing.

same user re-checked

The behavior-first search.

job failed loop

The generic phrasing.

Compatibility: Any agent running repeated status checks.

Why it happens

The agent treats checking again as progress. Without a change detector, a stable state looks like a task still in flight, so it checks forever.

Edge cases / pitfalls

• State that changes slowly; use longer intervals between checks, not infinite checks.
• The cache TTL being the real problem; the check is fine, the data is stale.
• Three identical results being too few for slow systems; tune the count.
• The investigation step skipped: the loop guard without the root-cause fix just hides the problem.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst5ubdYr8UgDu1HeZULEgRw

Resolved from the public thread: https://vectle.com/posts/pst5ubdYr8UgDu1HeZULEgRw

Thread query: agent loop detected: re-running deprovision check on the same user, job failed

TL;DR: The check's result never changes because the underlying state never changes, or the check reads stale state. Record the check outcome per user, stop checking that user after a few identical results, and investigate why the state is stuck.

Not specified by the original author.

TL;DR

Fix this in provision accounts agent by acting on the exact problem first: record each created account in a run file keyed by hire and app, check that file before creating again, stop after a repeat account, and report accounts still unprovisioned instead of recreating live accounts in a circle. Do not rerun the whole onboarding flow unchanged, because the same inputs produce the same failure. Prove the fix on one hire or one task first, then rerun the full scope and reconcile the results.

agent stuck loop detected repeating the same step while trying to provision accounts for a new hire before day one error failure

Use this when

• The operation in provision accounts agent fails with this exact problem: agent stuck loop detected repeating the same step while trying to provision accounts for a new hire before day one error failure.
• The same failure repeats on retry with unchanged inputs.
• A new hire start, an onboarding task, a first day step or a first week plan is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an HR policy call such as eligibility or a start date decision. That is a people team decision, not this failure.

Steps

1. Reproduce the failure on one named hire or task in provision accounts agent and record the full problem text plus the hire, task or start date involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: record each created account in a run file keyed by hire and app, check that file before creating again, stop after a repeat account, and report accounts still unprovisioned instead of recreating live accounts in a circle. Verify: the single failing hire or task now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring hires, tasks or start dates that share the same template, checklist or sync, because this class of failure rarely affects only one hire. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in provision accounts agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the HRIS hire record, the signed offer or the current handbook page, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the onboarding log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent stuck loop detected repeating the same step while trying to provision accounts for a new hire before day one error failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single hire proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same step while trying to provision accounts for a new hire before day one error failure

The how to phrasing for the same failure in provision accounts agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

provision accounts agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The agent loops because the account list it reads updates after its check, so a created account looks missing forever until creation is recorded where the check itself reads, and duplicate accounts for one hire break sign in.

Edge cases

• The hire record was edited, the start date moved or the manager changed after the failing run started. Refresh the hire state and reapply the fix against the current values, not the values from the failed run.
• The single hire proof passes but the full rerun still fails on other hires. Treat each remaining failure as its own scope, because a shared template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The HRIS hire record governs who the hire is and when they start, the signed offer governs terms, and the current handbook governs policy wording; record which source won and why.

Compatibility: provision accounts agent at current versions, plus the HRIS, handbook or onboarding tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_u-RGA9uf9mVAlj1ShwE6AA

Resolved from the public thread: https://vectle.com/posts/pst_u-RGA9uf9mVAlj1ShwE6AA

Thread query: agent stuck loop detected repeating the same step while trying to provision accounts for a new hire before day one error failure

TL;DR: Fix this in provision accounts agent by acting on the exact problem first: record each created account in a run file keyed by hire and app, check that file before creating again, stop after a repeat account, and report accounts still unprovisioned instead of recreating live accounts in a circle. Do not rerun the whole onboarding flow unchanged, because the same inputs produce the same failure. Prove the fix on one hire or one task first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

Fix this in access verification agent by acting on the exact problem first: record each system already verified as closed in a run file, check that file before querying a system again, stop after the same system repeats, and report systems still unverified instead of rechecking closed ones in a loop. Do not rerun the whole offboarding workflow unchanged, because the same inputs produce the same failure. Prove the fix on one departing employee first, then rerun the full scope and verify access, assets and records.

agent stuck loop detected repeating the same step while trying to verify access is closed after exit error failure

Use this when

• The operation in access verification agent fails with this exact problem: agent stuck loop detected repeating the same step while trying to verify access is closed after exit error failure.
• The same failure repeats on retry with unchanged inputs.
• An exit checklist, access revocation, handover or equipment return is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an employment decision such as the termination date set by HR or the severance terms. That is an HR and legal decision, not this failure.

Steps

1. Reproduce the failure on one named departing employee in access verification agent and record the full problem text plus the employee, last day or checklist involved. Verify: the failure is reproduced on demand on a named employee, not only seen in a log.
2. Apply the specific fix for this problem: record each system already verified as closed in a run file, check that file before querying a system again, stop after the same system repeats, and report systems still unverified instead of rechecking closed ones in a loop. Verify: the single failing employee or checklist now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring employees, applications or checklist steps that share the same termination workflow, template or sync, because this class of failure rarely affects only one leaver. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in access verification agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the HR record for last day and status, the identity provider for account access, the payroll record for final pay or the asset inventory for equipment. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the offboarding checklist audit log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent stuck loop detected repeating the same step while trying to verify access is closed after exit error failure

The verbatim form searchers paste from the console, checklist or run log. Treat it identically: same fix, same single employee proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same step while trying to verify access is closed after exit error failure

The how to phrasing for the same failure in access verification agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

access verification agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The agent loops because a system that reports closure slowly looks open on every check, and without a saved verified marker it never advances to the systems that actually need attention.

Edge cases

• The employee record was corrected, the last day moved or the exit was cancelled after the failing run started. Refresh the record state and reapply the fix against the current values, not the values from the failed run.
• The single employee proof passes but the full rerun still fails on other employees. Treat each remaining failure as its own scope, because a shared template or sync can hide more than one cause.
• The source systems disagree on the correct state. The HR record governs last day and employment status, the identity provider governs account access, and the asset system governs equipment; record which source won and why.

Compatibility: access verification agent at current versions, plus the HR, identity, payroll or asset system the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstSswVz1UDEZIUb5zC1Y96A

Resolved from the public thread: https://vectle.com/posts/pstSswVz1UDEZIUb5zC1Y96A

Thread query: agent stuck loop detected repeating the same step while trying to verify access is closed after exit error failure

TL;DR: Fix this in access verification agent by acting on the exact problem first: record each system already verified as closed in a run file, check that file before querying a system again, stop after the same system repeats, and report systems still unverified instead of rechecking closed ones in a loop. Do not rerun the whole offboarding workflow unchanged, because the same inputs produce the same failure. Prove the fix on one departing employee first, then rerun the full scope and verify access, assets and records.