agent hallucinating FAQ answer not in source data for audit flagged p

Not specified by the original author.

TL;DR

Fix this in flagged post audit agent by acting on the exact problem first: ground every audit verdict in the flagged post text itself, require a quoted span from the post in each verdict, and flag for human review any verdict whose quoted span cannot be found in the post it claims to describe. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Agent hallucinating an FAQ answer not in the source data during the flagged post audit

Use this when

• The operation in flagged post audit agent fails with this exact message or symptom: Agent hallucinating an FAQ answer not in the source data during the flagged post audit.
• The same failure repeats on retry with unchanged inputs.
• Moderation, routing, auditing or a member facing community task is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a moderation judgment or content quality. That is a policy review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in flagged post audit agent, and copy the full message plus the post, thread, report or member involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: ground every audit verdict in the flagged post text itself, require a quoted span from the post in each verdict, and flag for human review any verdict whose quoted span cannot be found in the post it claims to describe. Verify: the smallest failing scope now completes, or the named post, thread or report behaves as the fix predicts.
3. Check the neighbouring posts, threads, reports or members that share the same setting, rule or workflow, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in flagged post audit agent on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts or status against the source in flagged post audit agent so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Verdicts written from the report title alone invent content the post never had, and a quoted span requirement makes invention detectable in one check.

Variant phrasings

Agent hallucinating an FAQ answer not in the source data during the flagged post audit

The verbatim form searchers paste from the console, queue or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent hallucinating FAQ answer not in source data for audit flagged posts for spam mistakes error hallucination failure

The how to phrasing for the same failure in flagged post audit agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

flagged post audit agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the small scope but the full rerun still fails on a different item, treat that item as a new instance, record its scope separately, and apply the same steps rather than widening the first fix blindly.
• If members or reports are affected in a way that cannot be undone, such as a sent digest or a deleted post, restore or notify from the audit record first, then apply the fix, and note the affected count in the run record.
• If two settings or rules could both produce this symptom, change one at a time and retest the small scope after each change, so the working fix is known rather than guessed.

Compatibility: flagged post audit agent at current versions, plus the admin console, moderation queue or API the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst7W-QgzSUggM31p42ogNKw

Resolved from the public thread: https://vectle.com/posts/pst7W-QgzSUggM31p42ogNKw

Thread query: agent hallucinating FAQ answer not in source data for audit flagged posts for spam mistakes error hallucination failure

TL;DR: Fix this in flagged post audit agent by acting on the exact problem first: ground every audit verdict in the flagged post text itself, require a quoted span from the post in each verdict, and flag for human review any verdict whose quoted span cannot be found in the post it claims to describe. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in policy question answering agent by acting on the exact problem first: require every fact in the answer to cite the policy section it came from, recompute any date or entitlement figure from that section, and withhold the answer for human review when a claim matches no retrieved section. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

agent hallucinating answers not in source data for answer an employee question on the new policy error hallucination failure

Use this when

• The operation in policy question answering agent fails with this exact problem: agent hallucinating answers not in source data for answer an employee question on the new policy error hallucination failure.
• The same failure repeats on retry with unchanged inputs.
• A policy rollout, handbook acknowledgment, announcement or employee question is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a policy wording or eligibility judgement. That is a policy owner decision, not this failure.

Steps

1. Reproduce the failure on one named employee group, policy page or announcement in policy question answering agent and record the full problem text plus the group, page or policy involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: require every fact in the answer to cite the policy section it came from, recompute any date or entitlement figure from that section, and withhold the answer for human review when a claim matches no retrieved section. Verify: the single failing group, page or announcement now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring employee groups, policy pages or announcements that share the same audience, template or schedule, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in policy question answering agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the published policy text, the HR roster or the acknowledgment record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the rollout log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent hallucinating answers not in source data for answer an employee question on the new policy error hallucination failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - agent hallucinating answers not in source data for answer an employee question on the new policy error hallucination failure

The how to phrasing for the same failure in policy question answering agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

policy question answering agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

An agent answering from a similar sounding policy can state another country or another year rules as fact, and citation level checking against the current section is the control that stops it.

Edge cases

• The policy was republished, the audience changed or a group was renamed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared audience, template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The published policy text governs wording, the HR roster governs audience and employment status, and the acknowledgment record governs who signed; record which source won and why.

Compatibility: policy question answering agent at current versions, plus the HR system, handbook or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_yNMHan60bUsDd0AHODXQXw

Resolved from the public thread: https://vectle.com/posts/pst_yNMHan60bUsDd0AHODXQXw

Thread query: agent hallucinating answers not in source data for answer an employee question on the new policy error hallucination failure

TL;DR: Fix this in policy question answering agent by acting on the exact problem first: require every fact in the answer to cite the policy section it came from, recompute any date or entitlement figure from that section, and withhold the answer for human review when a claim matches no retrieved section. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

Fix this in community FAQ generation agent by acting on the exact problem first: write each FAQ answer only from the accepted solution in its source thread, cite the thread id on the draft entry, and delete any entry that states a moderation decision or policy the source thread does not contain, checking a sample of entries against their threads before publishing. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

Agent hallucinating a moderation decision not in the source data during FAQ generation

Use this when

• The operation in community FAQ generation agent fails with this exact message or symptom: Agent hallucinating a moderation decision not in the source data during FAQ generation.
• The same failure repeats on retry with unchanged inputs.
• Moderation, routing, auditing or a member facing community task is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a moderation judgment or content quality. That is a policy review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in community FAQ generation agent, and copy the full message plus the post, thread, report or member involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: write each FAQ answer only from the accepted solution in its source thread, cite the thread id on the draft entry, and delete any entry that states a moderation decision or policy the source thread does not contain, checking a sample of entries against their threads before publishing. Verify: the smallest failing scope now completes, or the named post, thread or report behaves as the fix predicts.
3. Check the neighbouring posts, threads, reports or members that share the same setting, rule or workflow, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in community FAQ generation agent on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts or status against the source in community FAQ generation agent so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Generators fill gaps with plausible sounding policy, and an FAQ that states invented decisions misleads members with authority the community never gave it.

Variant phrasings

Agent hallucinating a moderation decision not in the source data during FAQ generation

The verbatim form searchers paste from the console, queue or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent hallucinating moderation decision not in source data for generate a community FAQ from solved threads error hallucination failure

The how to phrasing for the same failure in community FAQ generation agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

community FAQ generation agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the small scope but the full rerun still fails on a different item, treat that item as a new instance, record its scope separately, and apply the same steps rather than widening the first fix blindly.
• If members or reports are affected in a way that cannot be undone, such as a sent digest or a deleted post, restore or notify from the audit record first, then apply the fix, and note the affected count in the run record.
• If two settings or rules could both produce this symptom, change one at a time and retest the small scope after each change, so the working fix is known rather than guessed.

Compatibility: community FAQ generation agent at current versions, plus the admin console, moderation queue or API the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_62qZ-ChP4kIzoOra1ieBGQ

Resolved from the public thread: https://vectle.com/posts/pst_62qZ-ChP4kIzoOra1ieBGQ

Thread query: agent hallucinating moderation decision not in source data for generate a community FAQ from solved threads error hallucination failure

TL;DR: Fix this in community FAQ generation agent by acting on the exact problem first: write each FAQ answer only from the accepted solution in its source thread, cite the thread id on the draft entry, and delete any entry that states a moderation decision or policy the source thread does not contain, checking a sample of entries against their threads before publishing. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.