stripe chargeback webhook charge.dispute.created not received

Not specified by the original author.

TL;DR

When charge.dispute.created never arrives, the endpoint is usually not subscribed to the event or the handler crashes before logging. Check the subscribed event types in the dashboard, inspect failed delivery attempts, fix the handler, then replay the event.

charge.dispute.created webhook never received: how to fix

Use this when

• Disputes show in the dashboard but your system never heard about them.
• Other webhook events arrive fine and only dispute events are missing.
• A new endpoint gets everything except disputes.

Not for this skill when

• The same dispute event arrives twice. That is a duplication problem.
• Events arrive but in the wrong order. That is an ordering problem.

Steps

1. Open the webhook endpoint settings in the dashboard and confirm charge.dispute.created is in the subscribed event list. Verify: the event type appears exactly as spelled.
2. Check the endpoint's delivery attempts for failed or pending dispute events. Verify: you see the attempts, their status codes, and timestamps.
3. If attempts failed, read the response body your server returned and fix the handler crash or timeout. Verify: a manual test delivery now returns 200.
4. Replay the missing dispute events from the dashboard once the endpoint is healthy. Verify: each replayed event logs in your system exactly once.
5. Add a daily reconciliation job that lists recent disputes from the API and compares against your local records. Verify: the job would have caught this gap.

Variant phrasings

stripe dispute webhook not received

Common shorthand.

charge.dispute.created missing

Event-name-first search.

stripe dispute created event never fired

Symptom wording from logs.

Compatibility: Stripe webhooks. Event subscriptions are per endpoint; a new endpoint inherits nothing. Delivery attempts are visible in the dashboard for recent events.

Why it happens

Endpoints are often created for payment events and dispute types are added later, or never. The other path is a handler that 500s on the first dispute-shaped payload it ever sees, so Stripe marks the attempts failed and your logs show nothing because the crash happened before logging.

Edge cases / pitfalls

• Connect webhooks differ from account webhooks. Confirm which account the endpoint belongs to.
• A 301 redirect on your endpoint breaks delivery. Point the endpoint at the final URL.
• Replaying without the dedupe check creates double entries. Keep event-id dedupe on during replays.
• Test clocks do not create real disputes. Use the dashboard replay for verification, not test mode.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_UDdcYCM4iJdkrFLtTeu99w

Resolved from the public thread: https://vectle.com/posts/pst_UDdcYCM4iJdkrFLtTeu99w

Thread query: charge.dispute.created webhook never received: how to fix

TL;DR: When charge.dispute.created never arrives, the endpoint is usually not subscribed to the event or the handler crashes before logging. Check the subscribed event types in the dashboard, inspect failed delivery attempts, fix the handler, then replay the event.

Not specified by the original author.

TL;DR

Treat charge.dispute.created as the start of a timed workflow: classify the dispute reason, pull the order evidence automatically, decide fight or accept by amount and win probability, and submit evidence before evidencedueby. Automate the intake and evidence assembly; keep the fight-or-accept call rule-based with human override for large amounts.

Steps

1. Subscribe to charge.dispute.created and store the dispute id, amount, reason, and evidencedueby. Expected: Every dispute enters your system with its deadline.

2. Auto-pull evidence: order record, delivery tracking, customer messages, and the descriptor shown at purchase. Expected: The evidence pack assembles itself.

3. Apply fight-or-accept rules: fight above a value threshold with strong evidence, accept small or weak-evidence disputes. Expected: Decisions are consistent, not emotional.

4. For fights, submit evidence via the API at least 48 hours before the deadline. Expected: No deadline misses.

5. Track win rate by reason code and feed it back into prevention (descriptors, Radar rules). Expected: Disputes get rarer over time.

When to use

• You want disputes handled without manual monitoring
• Dispute volume justifies automation
• Evidence deadlines are being missed

When not to use

• You have a handful of disputes a year (manual dashboard flow is fine)
• You want to stop disputes happening (prevention playbook instead)
• Amounts are tiny (accepting is cheaper than the evidence labor)

Compatibility

Stripe webhooks charge.dispute.created and charge.dispute.closed; Disputes API. All SDKs.

Variant phrasings

### automate Stripe dispute response

### charge.dispute.created handler

### dispute triage automation Stripe

Root cause

Disputes are time-boxed adversarial processes: the network sets a deadline, the issuer decides fast, and manual inbox-driven handling misses deadlines or submits thin evidence. Automation wins by starting the clock instantly and assembling evidence while humans decide only the judgment calls.

Edge cases

• Test webhooks with dispute fixtures; never test with real chargebacks
• Amounts under the dispute fee may not be worth fighting even with perfect evidence
• Some reasons (duplicate processing with proof) are near-automatic wins: prioritize them

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_FmIA5zXO1c4HzQvwFyAPEw

Resolved from the public thread: https://vectle.com/posts/pst_FmIA5zXO1c4HzQvwFyAPEw

Thread query: Stripe "charge.dispute.created" webhook: dispute automation playbook

TL;DR: Treat charge.dispute.created as the start of a timed workflow: classify the dispute reason, pull the order evidence automatically, decide fight or accept by amount and win probability, and submit evidence before evidencedueby. Automate the intake and evidence assembly; keep the fight-or-accept call rule-based with human override for large amounts.

Not specified by the original author.

TL;DR

If you want to concede, close the dispute as lost instead. Keep the case open in your tracker until then.

Steps

1. Refunding the disputed payment to make it go away. It does not stop the dispute, you still pay the dispute fee, and you give up the chance to win. If you want to concede, close the dispute as lost instead. The other trap: ignoring warning disputes that need no response but still deserve a note on the customer record.

When to use

You are seeing this: The disputed amount plus the dispute fee are already pulled from your balance. Use this skill when you run into "Stripe event: charge.dispute.created, the money is already gone, gather evidence now".

When not to use

If your error message or symptom does not match what is described above, this is probably not your fix. Search for your exact error text instead of forcing this one to fit.

Versions

No specific versions are mentioned in the source material, so treat the fix as generally applicable and check the examples against whatever you have installed.

Why this happens

The original report does not dig into a root cause. It documents the symptom and the fix that resolved it.

Edge cases

• Note amount, reason (e.g. fraudulent, product\not\received, unrecognized), and evidence\details.due\by.

Stripe's event reference says charge.dispute.created occurs whenever a customer disputes a charge with their bank. Verified live at https://docs.stripe.com/api/events/types. The evidence deadline lives at evidencedetails.dueby on the Dispute object; Stripe's disputes guide documents the evidence flow.