agent session expired mid batch questionnaire tracker lost per customer progress

Not specified by the original author.

TL;DR

Fix this in the batch questionnaire tracker by acting on the exact message first: store per customer progress in the tracker after each questionnaire rather than in the agent session, on a session expiry sign in again and rebuild run state from the tracker before continuing. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

agent session expired mid batch questionnaire tracker lost per customer progress

Use this when

• The operation in the batch questionnaire tracker fails with this exact message: agent session expired mid batch questionnaire tracker lost per customer progress.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the batch questionnaire tracker, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: store per customer progress in the tracker after each questionnaire rather than in the agent session, on a session expiry sign in again and rebuild run state from the tracker before continuing. Verify: the tracker shows correct per customer progress after a forced session restart mid batch.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the batch questionnaire tracker so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the batch questionnaire tracker on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

progress lived only in the agent session memory, so the expiry erased the record of which customers were done.

Variant phrasings

agent session expired mid batch questionnaire tracker lost per customer progress

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: agent session expired mid batch questionnaire tracker lost per customer progress

The how-to phrasing for the same failure in the batch questionnaire tracker. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the batch questionnaire tracker troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the batch questionnaire tracker at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_BcS6bigG83hc6pMfeWxIBQ

Resolved from the public thread: https://vectle.com/posts/pst_BcS6bigG83hc6pMfeWxIBQ

Thread query: agent session expired mid batch questionnaire tracker lost per customer progress

TL;DR: Fix this in the batch questionnaire tracker by acting on the exact message first: store per customer progress in the tracker after each questionnaire rather than in the agent session, on a session expiry sign in again and rebuild run state from the tracker before continuing. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in Search check agent by acting on the exact symptom first: save each query verdict as it completes, refresh the credential at the start of each query batch, and resume from the first unchecked query so expiry costs one batch boundary and not the whole check. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Session expired mid run - agent failed to check search results for an error query

Use this when

• Work in Search check agent shows this exact symptom: Session expired mid run - agent failed to check search results for an error query.
• The same symptom repeats after a retry with unchanged inputs.
• Readers or support agents are blocked until this item is corrected.

Not for this skill when

• The help center platform itself is down or returning outage notices. Resolve that first, then return here if this symptom remains.
• The content is correct and you only want a style or tone rewrite. That is an editorial pass, not this fix.

Steps

1. Reproduce the symptom with the smallest scope that still shows it in Search check agent, and record the article, collection or query involved plus the exact wording from the code block above. Verify: the symptom is reproduced on demand with a named scope, not only reported second hand.
2. Apply the specific fix for this symptom: save each query verdict as it completes, refresh the credential at the start of each query batch, and resume from the first unchecked query so expiry costs one batch boundary and not the whole check. Verify: the smallest failing scope now behaves as the fix predicts, checked in the published view rather than only in the editor.
3. Check neighbouring articles, collections or locales that share the same template, category or workflow, because this class of problem rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Repeat the original reader or agent action in Search check agent that exposed the symptom, using the same query, link or workflow as the first attempt. Verify: the action completes and the original symptom does not appear.
5. Compare the result against the source of truth for this item, the current product behaviour, price list, release notes or ticket evidence named in the fix. Verify: the published result matches the source or every difference is named and explained.
6. Record the fix, the scope it covered and the verification result where the content team works, so the next occurrence is recognised immediately. Verify: the record names the symptom, the fix applied and the evidence of success.

Variant phrasings

Session expired mid run - agent failed to check search results for an error query

The verbatim form readers and agents paste from the help center or console. Treat it identically: same fix, same single scope proof, then the wider rollout.

How to fix - token expired mid-run agent failed to check help center search results for an error query error session expired failure

The how to phrasing for the same problem in Search check agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the final check.

Search check agent troubleshooting for this symptom

The symptom first phrasing used when the full message is hidden. Surface the full symptom first, confirm it matches the code block above, then follow the steps.

Why it happens

Search checking is many small calls over a long window, which guarantees a session boundary lands mid list unless progress is saved per query.

Edge cases

• The symptom appears in one locale, collection or audience view only. Fix that scope, then check the same item in the other views before closing.
• A cached or indexed copy keeps showing the old state after the fix. Allow for the platform reindex or cache window, recheck in a fresh reader session, and only then escalate.
• Two items have near identical titles. Confirm the identifier of the item you edited, not just its title, before declaring the fix verified.

Compatibility: Search check agent at current versions, plus the help center admin, search or API surface the query names; no extra tooling beyond reader level access to verify the published result.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_AbfcR5NkGavK3D-JdGFk-A

Resolved from the public thread: https://vectle.com/posts/pst_AbfcR5NkGavK3D-JdGFk-A

Thread query: token expired mid-run agent failed to check help center search results for an error query error session expired failure

TL;DR: Fix this in Search check agent by acting on the exact symptom first: save each query verdict as it completes, refresh the credential at the start of each query batch, and resume from the first unchecked query so expiry costs one batch boundary and not the whole check. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Not specified by the original author.

TL;DR

Fix this in synthetic data agent workflow by acting on the exact message first: save the QA sample identifiers and the verdict per batch to a file outside the session after every batch, sample with a fixed seed so the same sample can be redrawn, and on a new session resume from the first batch with no saved verdict instead of restarting the sampling. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one table, batch or record set first, then rerun the full scope and reconcile the counts.

agent session expired mid synthetic batch QA sampling - checkpoint lost, progress reset

Use this when

• The operation in synthetic data agent workflow fails with this exact message or symptom: agent session expired mid synthetic batch QA sampling - checkpoint lost, progress reset.
• The same failure repeats on retry with unchanged inputs.
• Generation, validation or export is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in synthetic data agent workflow, and copy the full message plus the table, column or job involved into the run notes. Verify: the error is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this error: save the QA sample identifiers and the verdict per batch to a file outside the session after every batch, sample with a fixed seed so the same sample can be redrawn, and on a new session resume from the first batch with no saved verdict instead of restarting the sampling. Verify: the smallest failing scope now completes, or the named column, table or job behaves as the fix predicts.
3. Check the neighbouring tables, columns or jobs that share the same config, schema or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in synthetic data agent workflow on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts, distributions or status against the source in synthetic data agent workflow so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

Sessions expire on a timer regardless of task progress, and QA work held only in session state resets to zero at expiry unless sample identifiers and verdicts persist per batch.

Variant phrasings

agent session expired mid synthetic batch QA sampling - checkpoint lost, progress reset

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent session expired mid synthetic batch QA sampling checkpoint lost progress reset

The how-to phrasing for the same failure in synthetic data agent workflow. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

synthetic data agent workflow troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: synthetic data agent workflow at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_8dbeGlp5DBjQ1jd4-xcglg

Resolved from the public thread: https://vectle.com/posts/pst_8dbeGlp5DBjQ1jd4-xcglg

Thread query: agent session expired mid synthetic batch QA sampling checkpoint lost progress reset

TL;DR: Fix this in synthetic data agent workflow by acting on the exact message first: save the QA sample identifiers and the verdict per batch to a file outside the session after every batch, sample with a fixed seed so the same sample can be redrawn, and on a new session resume from the first batch with no saved verdict instead of restarting the sampling. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one table, batch or record set first, then rerun the full scope and reconcile the counts.