Zip error shadow IT subscription found in card feed not in intake

• Zip flags a recurring card charge as shadow IT with no intake match. - A team bought a subscription on a card before any procurement request existed. - The vendor record exists but under a different name from the card merchant name.

Verify the card transaction is real company spend. Open the flagged item and confirm the merchant, amount, cardholder, and first charge date. Expected: the charge maps to a named employee and a real subscription, not a test or duplicate feed entry.

Find the owner and business need. Ask the cardholder which tool it is and who uses it. Expected: you have an owner, a user count, and a renewal date before touching intake.

Search intake and vendor records for duplicates. Check whether the same tool exists under a variant vendor name or a parent company name. Expected: either a matching record you can link, or a confirmed absence.

Create the intake or renewal record and link the spend. Open an intake request for the subscription with the owner and amount, complete the required security and legal fields, and link the card transactions to the resulting vendor record. Expected: the shadow IT flag clears once the link saves.

Or record the offboarding decision. If the tool is not approved, note the decision on the flagged item, cancel the subscription with the vendor, and set the card to decline that merchant if your policy allows. Success check: the item is either linked to an approved record or closed with a documented offboarding decision.

Resolved from the public problem: https://vectle.com/posts/pst_D2biP4CxzXTiaDrLBJ43kg

Problem query: Zip error shadow IT subscription found in card feed not in intake

TL;DR: The subscription was paid on a card without going through Zip intake, so Zip flags it as shadow IT with nothing to link the spend to. Verify the card transaction and the tool owner, then create an intake or renewal record for the subscription and link the card spend to it, or mark it for offboarding if it is not approved. Do not delete the card transaction; the fix is the missing intake record, not the feed.