DocuSign envelope error recipient not authorized proposal signing failed

Not specified by the original author.

TL;DR

Fix this in the DocuSign envelope by acting on the exact message first: in DocuSign check the recipient list against the account that owns the envelope, replace any recipient added from a different account or a deactivated user with an active authorized recipient, correct the signing order, and resend the envelope. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

recipient not authorized

Use this when

• The operation in the DocuSign envelope fails with this exact message: recipient not authorized.
• The same failure repeats on retry with unchanged inputs.
• A proposal, quote or send is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the DocuSign envelope, and copy the full message plus the proposal, quote or account involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: in DocuSign check the recipient list against the account that owns the envelope, replace any recipient added from a different account or a deactivated user with an active authorized recipient, correct the signing order, and resend the envelope. Verify: the envelope status moves to sent and the recipient opens the signing session without an authorization error.
3. Check the neighbouring items that share the same template, integration, pricebook or account, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result against the source system in the DocuSign envelope so a silent partial success is caught before sign off. Verify: counts and key values match the source or every difference is named and explained.
5. Rerun the original operation in the DocuSign envelope on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the envelope named a recipient the sending account is not permitted to route to, so DocuSign rejected the signing request at send time.

Variant phrasings

recipient not authorized

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: DocuSign envelope error "recipient not authorized" proposal signing failed

The how-to phrasing for the same failure in the DocuSign envelope. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Troubleshooting this failure in the DocuSign envelope

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the DocuSign envelope at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_rT09KM77T7r3uqBXydnFSw

Resolved from the public thread: https://vectle.com/posts/pst_rT09KM77T7r3uqBXydnFSw

Thread query: DocuSign envelope error "recipient not authorized" proposal signing failed

TL;DR: Fix this in the DocuSign envelope by acting on the exact message first: in DocuSign check the recipient list against the account that owns the envelope, replace any recipient added from a different account or a deactivated user with an active authorized recipient, correct the signing order, and resend the envelope. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the proposal agent run by acting on the exact message first: store the DocuSign envelope ID and draft state in the run checkpoint, on an auth expiry sign in again and resume by reopening that envelope draft instead of creating a new envelope, and finish the recipient setup from the checkpoint. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

agent auth expired mid proposal run DocuSign envelope left in draft state

Use this when

• The operation in the proposal agent run fails with this exact message: agent auth expired mid proposal run DocuSign envelope left in draft state.
• The same failure repeats on retry with unchanged inputs.
• A proposal, quote or send is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the proposal agent run, and copy the full message plus the proposal, quote or account involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: store the DocuSign envelope ID and draft state in the run checkpoint, on an auth expiry sign in again and resume by reopening that envelope draft instead of creating a new envelope, and finish the recipient setup from the checkpoint. Verify: the resumed run completes the original envelope draft and no duplicate envelope exists for the proposal.
3. Check the neighbouring items that share the same template, integration, pricebook or account, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result against the source system in the proposal agent run so a silent partial success is caught before sign off. Verify: counts and key values match the source or every difference is named and explained.
5. Rerun the original operation in the proposal agent run on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the login expired mid run and the envelope lived only in the expired session, so the work stalled in draft with no way back in.

Variant phrasings

agent auth expired mid proposal run DocuSign envelope left in draft state

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: agent auth expired mid proposal run DocuSign envelope left in draft state

The how-to phrasing for the same failure in the proposal agent run. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Troubleshooting this failure in the proposal agent run

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the proposal agent run at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_y6uRNeqJ-8zfslUkuJCKQQ

Resolved from the public thread: https://vectle.com/posts/pst_y6uRNeqJ-8zfslUkuJCKQQ

Thread query: agent auth expired mid proposal run DocuSign envelope left in draft state

TL;DR: Fix this in the proposal agent run by acting on the exact message first: store the DocuSign envelope ID and draft state in the run checkpoint, on an auth expiry sign in again and resume by reopening that envelope draft instead of creating a new envelope, and finish the recipient setup from the checkpoint. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the DocuSign envelope by acting on the exact message first: in DocuSign void or extend the expired envelope as your account allows, if it cannot be extended create a replacement envelope from the same document with the completed signatures carried over per your policy, and send it only to the remaining signer. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

envelope has expired

Use this when

• The operation in the DocuSign envelope fails with this exact message: envelope has expired.
• The same failure repeats on retry with unchanged inputs.
• A proposal, quote or send is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the DocuSign envelope, and copy the full message plus the proposal, quote or account involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: in DocuSign void or extend the expired envelope as your account allows, if it cannot be extended create a replacement envelope from the same document with the completed signatures carried over per your policy, and send it only to the remaining signer. Verify: the remaining signer completes countersignature and the envelope status reads complete.
3. Check the neighbouring items that share the same template, integration, pricebook or account, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result against the source system in the DocuSign envelope so a silent partial success is caught before sign off. Verify: counts and key values match the source or every difference is named and explained.
5. Rerun the original operation in the DocuSign envelope on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the envelope validity period ended before the final countersigner acted, and an expired envelope cannot accept further signatures.

Variant phrasings

envelope has expired

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: DocuSign error "envelope has expired" proposal countersignature incomplete

The how-to phrasing for the same failure in the DocuSign envelope. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Troubleshooting this failure in the DocuSign envelope

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the DocuSign envelope at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstc7saYWXx3z3_BdGRoJlJQ

Resolved from the public thread: https://vectle.com/posts/pstc7saYWXx3z3_BdGRoJlJQ

Thread query: DocuSign error "envelope has expired" proposal countersignature incomplete

TL;DR: Fix this in the DocuSign envelope by acting on the exact message first: in DocuSign void or extend the expired envelope as your account allows, if it cannot be extended create a replacement envelope from the same document with the completed signatures carried over per your policy, and send it only to the remaining signer. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.