fraud agent unable to connect to risk api after token refresh failed

Not specified by the original author.

TL;DR

Distinguish network failure from auth failure. Check DNS resolution and TLS to the Okta domain first, then the token, then proxy or firewall blocks. Fix the actual layer and verify with a cheap API call.

agent couldn't connect to the Okta API, audit failed

Use this when

• An agent cannot reach the Okta API at all.
• No HTTP status is returned.
• The failure is consistent from the agent's environment.

Not for this skill when

• The API returns 401. That is auth.
• The API returns 429. That is rate limiting.
• Humans can reach it but the agent cannot. Compare the network paths.

Steps

1. Resolve the Okta domain from the agent's environment and check TLS. Verify: DNS and TLS work.
2. If the network is fine, test the token with a cheap call. Verify: auth works.
3. Check for proxy or firewall blocks on the path. Verify: the egress allows the domain.
4. Fix the actual failing layer. Verify: the fix matches the diagnosis.
5. Confirm with a cheap API call. Verify: the agent can reach the API.

Variant phrasings

cannot reach Okta API

The plain-English search.

connection failed

The short phrasing.

Okta domain unreachable

The network-first phrasing.

Compatibility: Any agent runtime calling the Okta API.

Why it happens

"Could not connect" conflates DNS, TLS, proxy, firewall, and auth. Each has a different fix, and guessing wastes runs.

Edge cases / pitfalls

• The Okta domain allowlisted incompletely: the main domain works but a subdomain does not.
• IPv6 versus IPv4 path differences; the agent may prefer a broken path.
• Egress proxies requiring auth the agent does not have.
• The failure being intermittent; run the checks several times before concluding.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_rttqHblZvRvf1vQ18EA9bA

Resolved from the public thread: https://vectle.com/posts/pst_rttqHblZvRvf1vQ18EA9bA

Thread query: agent couldn't connect to the Okta API, audit failed

TL;DR: Distinguish network failure from auth failure. Check DNS resolution and TLS to the Okta domain first, then the token, then proxy or firewall blocks. Fix the actual layer and verify with a cheap API call.

Not specified by the original author.

TL;DR

Fix this by acting on the exact problem first: refresh the expired session before resuming, restart the run to screen a new supplier against sanctions lists from the last completed vendor record rather than from the start, and shorten the run so the session stays valid for the whole batch. Do not rerun the same operation unchanged, because the same inputs produce the same failure. Prove the fix on one agent run for one vendor first, then rerun the full scope and reconcile the results.

auth token expired mid-run agent failed to screen a new supplier against sanctions lists error session expired failure

Use this when

• The operation in the agent workflow fails with this exact problem: auth token expired mid-run agent failed to screen a new supplier against sanctions lists error session expired failure.
• The same failure repeats on retry with unchanged inputs.
• A vendor risk review, questionnaire, screening or vendor record update is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a risk judgement or a tier decision. That is a risk owner decision, not this failure.

Steps

1. Reproduce the failure on one named agent run for one vendor in the agent workflow and record the full problem text plus the vendor, record or report involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: refresh the expired session before resuming, restart the run to screen a new supplier against sanctions lists from the last completed vendor record rather than from the start, and shorten the run so the session stays valid for the whole batch. Verify: the single failing agent run for one vendor now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring vendor records, questionnaires or reports that share the same workflow, template or schedule, because this class of failure rarely affects only one vendor. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in the agent workflow on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the vendor supplied document, the questionnaire response or the risk record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the vendor record or review log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

auth token expired mid-run agent failed to screen a new supplier against sanctions lists error session expired failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - auth token expired mid-run agent failed to screen a new supplier against sanctions lists error session expired failure

The how to phrasing for the same failure in the agent workflow. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

The agent workflow troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Agent sessions expire on a fixed lifetime, and a long vendor run that only signs in once at the start outlives that lifetime, so steps late in the run fail on expired access even though the early steps succeeded. The word token in the error is the session credential the tool issued at sign in.

Edge cases

• The vendor record, questionnaire version or portal page changed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single scope proof passes but the full rerun still fails on other vendors. Treat each remaining failure as its own scope, because a shared workflow, template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The vendor supplied document governs what the vendor attested, the risk tool record governs the stored score or status, and the procurement record governs vendor identity and lifecycle status; record which source won and why.

Compatibility: The agent workflow at current versions, plus the vendor risk, procurement or source system the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_I4RSn8zaT1aOKRqqsvIQMQ

Resolved from the public thread: https://vectle.com/posts/pst_I4RSn8zaT1aOKRqqsvIQMQ

Thread query: auth token expired mid-run agent failed to screen a new supplier against sanctions lists error session expired failure

TL;DR: Fix this by acting on the exact problem first: refresh the expired session before resuming, restart the run to screen a new supplier against sanctions lists from the last completed vendor record rather than from the start, and shorten the run so the session stays valid for the whole batch. Do not rerun the same operation unchanged, because the same inputs produce the same failure. Prove the fix on one agent run for one vendor first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

The agent waited forever because nobody told it how long to wait. Set a client timeout shorter than the agent's step budget, retry a bounded number of times with backoff, and decide up front whether a timeout escalates to a human or holds the transaction.

fraud agent timed out waiting for risk-score api response

Use this when

• The agent hangs or crashes waiting on a slow score response.
• Review SLAs slip because one slow call blocks the queue.
• Timeouts cluster during provider incidents or traffic spikes.

Not for this skill when

• The API returns 429. That is rate limiting, a different fix.
• Authentication fails. That fails fast already.
• Scores are slow but always return. That is a latency budget question.

Steps

1. Set an explicit timeout on the risk-score client, shorter than the agent step timeout. Verify: a hung API call fails fast instead of hanging the run.
2. Wrap the call in bounded retries, two or three attempts with jittered backoff. Verify: a transient blip recovers without agent intervention.
3. Define the timeout policy with your risk team: fail-closed and hold the transaction, or fail-open with human review. Verify: the policy is written down, not improvised per incident.
4. Add a circuit breaker that pauses score calls after N consecutive timeouts and alerts. Verify: a degraded API does not take the whole queue down with it.
5. Log timeout rate per endpoint. Verify: you can distinguish a slow endpoint from a slow network.

Variant phrasings

risk score api timeout fraud agent

Same failure, common phrasing.

agent hung on score api

Symptom-level search.

score api slow response handling

Engineering-side wording.

Compatibility: Any risk-score API behind an agent tool call. Timeout and retry live in the agent's HTTP client.

Why it happens

Score APIs degrade under load, and agents without timeouts inherit the worst case: a 90-second server stall becomes a 90-second frozen agent, then a cascade of missed SLAs. Timeouts convert an unbounded hang into a bounded, countable failure the agent can reason about and route around.

Edge cases / pitfalls

• Fail-open without human review is a fraud hole. Fail-closed without alerting is a revenue hole. Pick one and instrument it.
• Retries on non-idempotent endpoints can double-apply side effects. Confirm the score call is safe to retry.
• Do not set the timeout so tight that normal p99 latency trips it. Measure first.
• A circuit breaker that never resets is just an off switch. Give it a half-open probe.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstlAJqsfXJgATfwF6YJfEDQ

Resolved from the public thread: https://vectle.com/posts/pstlAJqsfXJgATfwF6YJfEDQ

Thread query: fraud agent timed out waiting for risk-score api response

TL;DR: The agent waited forever because nobody told it how long to wait. Set a client timeout shorter than the agent's step budget, retry a bounded number of times with backoff, and decide up front whether a timeout escalates to a human or holds the transaction.