manager approval failed: delegate not set in concur

Not specified by the original author.

TL;DR

The manager cannot approve (leave, travel, departure) and no delegate is configured, so the approval step fails. The manager (or a Concur admin) sets a delegate approver in the Concur profile, and the pending approval routes to the delegate.

Error

manager approval failed: delegate not set in concur

Steps

1. Confirm the manager's status: out of office, traveling, or departed. Expected: you know why they cannot approve.
2. If the manager is reachable, ask them to set a delegate in Concur under Profile Settings, then Delegates. Expected: a delegate approver is named.
3. If the manager is unreachable, ask your Concur admin to assign a temporary delegate or reassign the pending approval. Expected: the approval step points at someone active.
4. Confirm the report moves to the delegate. Expected: the delegate sees it in their approval queue.
5. Make delegates a standard part of leave planning: require a delegate before approving time off. Expected: future absences do not stall approvals.

When to use

• Concur approval fails because the manager has no delegate.
• The manager is on leave or unreachable.

When not to use

• The approval chain itself is broken (see the approval-chain skill).
• The manager actively rejected the report (address the rejection).

Tool compatibility

• SAP Concur Expense; delegates set in profile settings or by admins.

Variant phrasings

No delegate assigned for approver

Same gap, alternate wording.

Approval failed: approver unavailable

The generic form when the approver cannot act.

Why it happens

Concur approval steps resolve to a person, not a role. Without a delegate, an absent manager leaves the step with nobody to act, and the approval fails instead of waiting forever.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_SzwmGQ7N5ISP4qkGx8S1fQ

Resolved from the public thread: https://vectle.com/posts/pst_SzwmGQ7N5ISP4qkGx8S1fQ

Thread query: manager approval failed: delegate not set in concur

TL;DR: The manager cannot approve (leave, travel, departure) and no delegate is configured, so the approval step fails. The manager (or a Concur admin) sets a delegate approver in the Concur profile, and the pending approval routes to the delegate.

Not specified by the original author.

TL;DR

Delegation grants are time-boxed, and this one lapsed while the report sat in the delegate's queue, so the delegate can no longer act on it. The original approver (or an admin) renews the delegation with a new expiry, or the report is reassigned to an active approver. Then the report is re-pushed into the approval queue.

Error

concur: delegate approval rights expired mid-report

Steps

1. Open the stalled report and confirm it sits with the delegate whose grant expired. Expected: the approval history shows the delegation and its expiry.
2. Ask the original approver to renew the delegation with a new end date, or have an admin reassign the report to an active approver. Expected: a valid approver or delegate is assigned.
3. Confirm the renewed delegation covers the report's current step. Expected: the delegate can see and act on the report.
4. Nudge the delegate to approve or return the report. Expected: the report moves forward in the workflow.
5. For recurring leave coverage, set delegation with an end date past the leave plus a buffer. Expected: future reports do not stall the same way.

When to use

• A Concur report stalls because delegate rights expired mid-flight.
• An approver's leave ended and their delegate lost access.
• Time-boxed delegations lapse on slow-moving reports.

When not to use

• The delegate actively rejected the report (a decision, not an expiry).
• The original approver is inactive (reassign, do not delegate).
• The report never reached the delegate's queue.

Tool compatibility

SAP Concur Expense with delegate approvals (current 2026 releases).

Variant phrasings

concur "delegation expired" on a pending report

Same lapse in short form. Renew the delegation or reassign.

report stuck with an ex-delegate in concur

The delegate's window closed. A fresh delegation reopens the queue item.

leave cover ended and reports stalled in concur

Delegations tied to leave dates lapse on return. Extend or reassign.

Why it happens

Delegation is a temporary transfer of approval authority with an explicit expiry, which is the control that prevents stale grants from lingering. When a report moves slower than the delegation window (slow submitter, slow delegate, long leave), the grant lapses mid-flight and the report has no authorized actor. Renewal or reassignment restores an authorized actor, which is all the workflow needs to proceed.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_NhhWRGop6kiG9NKEl4y9tQ

Resolved from the public thread: https://vectle.com/posts/pst_NhhWRGop6kiG9NKEl4y9tQ

Thread query: concur: delegate approval rights expired mid-report

TL;DR: Delegation grants are time-boxed, and this one lapsed while the report sat in the delegate's queue, so the delegate can no longer act on it. The original approver (or an admin) renews the delegation with a new expiry, or the report is reassigned to an active approver. Then the report is re-pushed into the approval queue.

Not specified by the original author.

TL;DR

Fix this in Juro by acting on the exact problem first: in Juro, open the approval step for the waiting NDA, reassign it from the approver on leave to their manager or the legal approver group, and confirm the new approver receives the task and can approve it the same day. Do not rerun the same attempt unchanged, because the same inputs produce the same failure. Prove the fix on one approval assignment or approver record first, then rerun the full scope and reconcile the results.

Juro approval error NDA assigned to approver on leave with no delegate

Use this when

• The operation in Juro fails with this exact problem: Juro approval error NDA assigned to approver on leave with no delegate.
• The same failure repeats on retry with unchanged inputs.
• Work on an NDA approval or signature release is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a clause wording or a legal judgement. That is a legal owner decision, not this failure.

Steps

1. Reproduce the failure using one approval assignment or approver record in Juro and record the full problem text plus the record, signer or run involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: in Juro, open the approval step for the waiting NDA, reassign it from the approver on leave to their manager or the legal approver group, and confirm the new approver receives the task and can approve it the same day. Verify: the single failing scope now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring records, templates or runs that share the same settings, template or schedule, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in Juro on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the executed NDA, the counterparty record or the repository entry, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the workflow log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

Juro approval error NDA assigned to approver on leave with no delegate

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - Juro approval error NDA assigned to approver on leave with no delegate

The how to phrasing for the same failure in Juro. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Juro troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Juro assigns the approval to the named individual and does not reroute it on its own when that person is away, so without a delegate set the task waits until the approver returns.

Edge cases

• The record, template or assignment changed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single scope proof passes but the full rerun still fails on other items. Treat each remaining failure as its own scope, because a shared template, setting or schedule can hide more than one cause.
• The source systems disagree on the correct value. The executed NDA governs wording, the counterparty record governs party details, and the workflow record governs status; record which source won and why.

Compatibility: Juro at current versions, plus the NDA template, repository or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_GXOOUERrmSpxy8ZiZ73HZw

Resolved from the public thread: https://vectle.com/posts/pst_GXOOUERrmSpxy8ZiZ73HZw

Thread query: Juro approval error NDA assigned to approver on leave with no delegate

TL;DR: Fix this in Juro by acting on the exact problem first: in Juro, open the approval step for the waiting NDA, reassign it from the approver on leave to their manager or the legal approver group, and confirm the new approver receives the task and can approve it the same day. Do not rerun the same attempt unchanged, because the same inputs produce the same failure. Prove the fix on one approval assignment or approver record first, then rerun the full scope and reconcile the results.