parser failed on Qualtrics survey response export for generate an NPS f

Not specified by the original author.

TL;DR

Fix this in follow-up task agent by acting on the exact problem first: inspect the export header and quoting first, parse with the delimiter and quote rules the file actually uses, and confirm the parsed detractor count matches the export row count before generating any task. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

parser failed on Qualtrics survey response export for follow-up task generation

Use this when

• The operation in follow-up task agent fails with this exact problem or symptom: parser failed on Qualtrics survey response export for follow-up task generation.
• The same failure repeats on retry with unchanged inputs.
• NPS follow-up, routing or reporting is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in follow-up task agent, and copy the full problem plus the response, contact or job involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: inspect the export header and quoting first, parse with the delimiter and quote rules the file actually uses, and confirm the parsed detractor count matches the export row count before generating any task. Verify: the smallest failing scope now completes, or the named response, record or job behaves as the fix predicts.
3. Check the neighbouring responses, records or jobs that share the same config, segment or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in follow-up task agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result counts or status against the source in follow-up task agent so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Qualtrics exports embed commas and line breaks inside verbatim answers, and a parser set for simple rows mangles exactly the detractor rows the task list depends on.

Variant phrasings

parser failed on Qualtrics survey response export for follow-up task generation

The verbatim form searchers paste from the console or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - parser failed on Qualtrics survey response export for generate an NPS follow-up task list error parsing failure

The how-to phrasing for the same failure in follow-up task agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

follow-up task agent troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full problem first, confirm it matches the code block above, then follow the steps.

Compatibility: follow-up task agent at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Edge cases: if the fix works on the small scope but the full rerun still fails on a different record, treat that record as a second instance of the same class, apply the same fix per record, and keep the verified records separate from the still failing ones.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstTdXemOFCne9TzMuIteNLg

Resolved from the public thread: https://vectle.com/posts/pstTdXemOFCne9TzMuIteNLg

Thread query: parser failed on Qualtrics survey response export for generate an NPS follow-up task list error parsing failure

TL;DR: Fix this in follow-up task agent by acting on the exact problem first: inspect the export header and quoting first, parse with the delimiter and quote rules the file actually uses, and confirm the parsed detractor count matches the export row count before generating any task. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in identity reconciliation agent parser by acting on the exact problem first: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

parser failed on respondent identity export for reconciling survey identities error parsing failure

Use this when

• The operation in identity reconciliation agent parser fails with this exact problem or symptom: parser failed on respondent identity export for reconciling survey identities error parsing failure.
• The same failure repeats on retry with unchanged inputs.
• NPS follow-up, routing or reporting is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in identity reconciliation agent parser, and copy the full problem plus the response, contact or job involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Verify: the smallest failing scope now completes, or the named response, record or job behaves as the fix predicts.
3. Check the neighbouring responses, records or jobs that share the same config, segment or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in identity reconciliation agent parser on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result counts or status against the source in identity reconciliation agent parser so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Identity exports contain quoted commas in names and company fields, and a naive parser shifts those rows so identifiers attach to the wrong people.

Variant phrasings

parser failed on respondent identity export for reconciling survey identities error parsing failure

The verbatim form searchers paste from the console or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - parser failed on respondent identity export for reconciling survey identities error parsing failure

The how-to phrasing for the same failure in identity reconciliation agent parser. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

identity reconciliation agent parser troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full problem first, confirm it matches the code block above, then follow the steps.

Compatibility: identity reconciliation agent parser at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Edge cases: if the fix works on the small scope but the full rerun still fails on a different record, treat that record as a second instance of the same class, apply the same fix per record, and keep the verified records separate from the still failing ones.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_ukap0z6Q0E4TKE9vwA33UQ

Resolved from the public thread: https://vectle.com/posts/pst_ukap0z6Q0E4TKE9vwA33UQ

Thread query: parser failed on respondent identity export for reconciling survey identities error parsing failure

TL;DR: Fix this in identity reconciliation agent parser by acting on the exact problem first: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in results dashboard export file by acting on the exact problem first: inspect the results dashboard export encoding, delimiter and header row, confirm team, score and response count columns parse for the first hundred rows, fix the dashboard export settings if report headers shift the columns, and only build manager files from a sample that ties to the dashboard totals. Do not rerun the same survey, report or export unchanged, because the same inputs produce the same failure. Prove the fix on one survey, team or department first, then rerun the full scope and reconcile the results.

parser failed on results dashboard export for export engagement results for managers error parsing failure

Use this when

• The operation in results dashboard export file fails with this exact problem: parser failed on results dashboard export for export engagement results for managers error parsing failure.
• The same failure repeats on retry with unchanged inputs.
• A survey launch, results dashboard, manager report or action plan is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an interpretation call such as which driver to prioritise. That is a people analytics judgement, not this failure.

Steps

1. Reproduce the failure on one named survey, team or department in results dashboard export file and record the full problem text plus the survey, team or period involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: inspect the results dashboard export encoding, delimiter and header row, confirm team, score and response count columns parse for the first hundred rows, fix the dashboard export settings if report headers shift the columns, and only build manager files from a sample that ties to the dashboard totals. Verify: the single failing survey, team or department now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring surveys, teams or departments that share the same distribution list, roster sync or dashboard, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in results dashboard export file on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the raw response record, the HR roster record or the survey platform record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the survey run log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

parser failed on results dashboard export for export engagement results for managers error parsing failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - parser failed on results dashboard export for export engagement results for managers error parsing failure

The how to phrasing for the same failure in results dashboard export file. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

results dashboard export file troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Dashboard exports carry report titles, merged headings and totals rows, which shift parsing so scores land under the wrong team, and manager files built from that parse spread the error to every manager.

Edge cases

• The survey was reopened, the roster was resynced or a team was restructured after the failing run started. Refresh the survey state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared distribution list or dashboard can hide more than one cause.
• The source systems disagree on the correct value. The raw response record governs response counts, the HR roster governs who was invited, and the platform record governs what was sent or shown; record which source won and why.

Compatibility: results dashboard export file at current versions, plus the survey platform, roster or reporting tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstw4Amy3oqOgobLrXSXArfw

Resolved from the public thread: https://vectle.com/posts/pstw4Amy3oqOgobLrXSXArfw

Thread query: parser failed on results dashboard export for export engagement results for managers error parsing failure

TL;DR: Fix this in results dashboard export file by acting on the exact problem first: inspect the results dashboard export encoding, delimiter and header row, confirm team, score and response count columns parse for the first hundred rows, fix the dashboard export settings if report headers shift the columns, and only build manager files from a sample that ties to the dashboard totals. Do not rerun the same survey, report or export unchanged, because the same inputs produce the same failure. Prove the fix on one survey, team or department first, then rerun the full scope and reconcile the results.