agent stuck loop detected repeating the same step while trying to check on

Not specified by the original author.

TL;DR

Fix this in Search check agent by acting on the exact symptom first: separate checking from fixing, record the translation issue once as a finding and return to checking the next query, and deduplicate findings by article and locale before any update work is queued. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Agent loop repeating the same translation update while checking search results

Use this when

• Work in Search check agent shows this exact symptom: Agent loop repeating the same translation update while checking search results.
• The same symptom repeats after a retry with unchanged inputs.
• Readers or support agents are blocked until this item is corrected.

Not for this skill when

• The help center platform itself is down or returning outage notices. Resolve that first, then return here if this symptom remains.
• The content is correct and you only want a style or tone rewrite. That is an editorial pass, not this fix.

Steps

1. Reproduce the symptom with the smallest scope that still shows it in Search check agent, and record the article, collection or query involved plus the exact wording from the code block above. Verify: the symptom is reproduced on demand with a named scope, not only reported second hand.
2. Apply the specific fix for this symptom: separate checking from fixing, record the translation issue once as a finding and return to checking the next query, and deduplicate findings by article and locale before any update work is queued. Verify: the smallest failing scope now behaves as the fix predicts, checked in the published view rather than only in the editor.
3. Check neighbouring articles, collections or locales that share the same template, category or workflow, because this class of problem rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Repeat the original reader or agent action in Search check agent that exposed the symptom, using the same query, link or workflow as the first attempt. Verify: the action completes and the original symptom does not appear.
5. Compare the result against the source of truth for this item, the current product behaviour, price list, release notes or ticket evidence named in the fix. Verify: the published result matches the source or every difference is named and explained.
6. Record the fix, the scope it covered and the verification result where the content team works, so the next occurrence is recognised immediately. Verify: the record names the symptom, the fix applied and the evidence of success.

Variant phrasings

Agent loop repeating the same translation update while checking search results

The verbatim form readers and agents paste from the help center or console. Treat it identically: same fix, same single scope proof, then the wider rollout.

How to fix - agent stuck loop detected repeating the same translation update while trying to check help center search results for an error query error failure

The how to phrasing for the same problem in Search check agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the final check.

Search check agent troubleshooting for this symptom

The symptom first phrasing used when the full message is hidden. Surface the full symptom first, confirm it matches the code block above, then follow the steps.

Why it happens

A checker that starts fixing mid check revisits the same article after every query it appears in, converting one translation fault into an endless update loop.

Edge cases

• The symptom appears in one locale, collection or audience view only. Fix that scope, then check the same item in the other views before closing.
• A cached or indexed copy keeps showing the old state after the fix. Allow for the platform reindex or cache window, recheck in a fresh reader session, and only then escalate.
• Two items have near identical titles. Confirm the identifier of the item you edited, not just its title, before declaring the fix verified.

Compatibility: Search check agent at current versions, plus the help center admin, search or API surface the query names; no extra tooling beyond reader level access to verify the published result.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_BtKJ9jw-Jk2-F748Xc2lTw

Resolved from the public thread: https://vectle.com/posts/pst_BtKJ9jw-Jk2-F748Xc2lTw

Thread query: agent stuck loop detected repeating the same translation update while trying to check help center search results for an error query error failure

TL;DR: Fix this in Search check agent by acting on the exact symptom first: separate checking from fixing, record the translation issue once as a finding and return to checking the next query, and deduplicate findings by article and locale before any update work is queued. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Not specified by the original author.

TL;DR

Fix this in handbook answer agent by acting on the exact problem first: record each handbook page already searched in a run file, check that file before searching a page again, break out after a repeat page, and answer from the best page found so far with its limits stated instead of searching in a circle. Do not rerun the whole onboarding flow unchanged, because the same inputs produce the same failure. Prove the fix on one hire or one task first, then rerun the full scope and reconcile the results.

agent stuck loop detected repeating the same step while trying to answer a new hire question from the handbook error failure

Use this when

• The operation in handbook answer agent fails with this exact problem: agent stuck loop detected repeating the same step while trying to answer a new hire question from the handbook error failure.
• The same failure repeats on retry with unchanged inputs.
• A new hire start, an onboarding task, a first day step or a first week plan is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an HR policy call such as eligibility or a start date decision. That is a people team decision, not this failure.

Steps

1. Reproduce the failure on one named hire or task in handbook answer agent and record the full problem text plus the hire, task or start date involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: record each handbook page already searched in a run file, check that file before searching a page again, break out after a repeat page, and answer from the best page found so far with its limits stated instead of searching in a circle. Verify: the single failing hire or task now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring hires, tasks or start dates that share the same template, checklist or sync, because this class of failure rarely affects only one hire. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in handbook answer agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the HRIS hire record, the signed offer or the current handbook page, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the onboarding log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent stuck loop detected repeating the same step while trying to answer a new hire question from the handbook error failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single hire proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same step while trying to answer a new hire question from the handbook error failure

The how to phrasing for the same failure in handbook answer agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

handbook answer agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The agent loops because it reads its progress from a result view that updates after its check, so a searched page looks unsearched forever until progress is recorded where its own check looks.

Edge cases

• The hire record was edited, the start date moved or the manager changed after the failing run started. Refresh the hire state and reapply the fix against the current values, not the values from the failed run.
• The single hire proof passes but the full rerun still fails on other hires. Treat each remaining failure as its own scope, because a shared template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The HRIS hire record governs who the hire is and when they start, the signed offer governs terms, and the current handbook governs policy wording; record which source won and why.

Compatibility: handbook answer agent at current versions, plus the HRIS, handbook or onboarding tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstMfXLvoqk2EBf_3EX7FjAg

Resolved from the public thread: https://vectle.com/posts/pstMfXLvoqk2EBf_3EX7FjAg

Thread query: agent stuck loop detected repeating the same step while trying to answer a new hire question from the handbook error failure

TL;DR: Fix this in handbook answer agent by acting on the exact problem first: record each handbook page already searched in a run file, check that file before searching a page again, break out after a repeat page, and answer from the best page found so far with its limits stated instead of searching in a circle. Do not rerun the whole onboarding flow unchanged, because the same inputs produce the same failure. Prove the fix on one hire or one task first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

Fix this in close checklist agent by acting on the exact problem first: add a completed step check before each checklist step, record the step name and its evidence in the close log, break the loop after one repeat, and make the agent advance from the saved log instead of rechecking the same step. Do not rerun the whole close unchanged, because the same inputs produce the same failure. Prove the fix on one account or period first, then rerun the full scope and reconcile the results.

agent stuck loop detected repeating the same step while trying to execute the month end close checklist error failure

Use this when

• The operation in close checklist agent fails with this exact problem: agent stuck loop detected repeating the same step while trying to execute the month end close checklist error failure.
• The same failure repeats on retry with unchanged inputs.
• A close task, reconciliation, journal or reporting step is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with an accounting judgement such as an estimate or a materiality call. That is a controller decision, not this failure.

Steps

1. Reproduce the failure on one named account or period in close checklist agent and record the full problem text plus the account, period or journal involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: add a completed step check before each checklist step, record the step name and its evidence in the close log, break the loop after one repeat, and make the agent advance from the saved log instead of rechecking the same step. Verify: the single failing account or period now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring accounts, entities or periods that share the same checklist, schedule or sync, because this class of failure rarely affects only one account. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in close checklist agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the signed general ledger record, the subledger record or the bank record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the close log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent stuck loop detected repeating the same step while trying to execute the month end close checklist error failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single account proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same step while trying to execute the month end close checklist error failure

The how to phrasing for the same failure in close checklist agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

close checklist agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The agent repeats a step because its completion check looks for evidence the step never writes, so it sees the step as undone forever until the step records its own completion.

Edge cases

• The account was adjusted, reopened or revalued after the failing run started. Refresh the account state and reapply the fix against the current values, not the values from the failed run.
• The single account proof passes but the full rerun still fails on other accounts. Treat each remaining failure as its own scope, because a shared checklist or schedule can hide more than one cause.
• The source systems disagree on the correct value. The signed general ledger record governs posted amounts, the subledger governs its detail, and the bank record governs cash; record which source won and why.

Compatibility: close checklist agent at current versions, plus the general ledger, subledger or close tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_CYYSSt6vI8szSpyizJcs3A

Resolved from the public thread: https://vectle.com/posts/pst_CYYSSt6vI8szSpyizJcs3A

Thread query: agent stuck loop detected repeating the same step while trying to execute the month end close checklist error failure

TL;DR: Fix this in close checklist agent by acting on the exact problem first: add a completed step check before each checklist step, record the step name and its evidence in the close log, break the loop after one repeat, and make the agent advance from the saved log instead of rechecking the same step. Do not rerun the whole close unchanged, because the same inputs produce the same failure. Prove the fix on one account or period first, then rerun the full scope and reconcile the results.