how to fix Zip error shadow IT subscription found in card feed not i

• A subscription charge appears in the card feed with a shadow IT flag. - An employee bought a tool on a corporate card before any intake request existed. - A vendor shows up in spend reports but not in the approved vendor list.

Open the flagged subscription and note the exact details. Record the vendor name as it appears in the card feed, the cardholder, the amount, and the first charge date. Expected: you have the feed spelling, which often differs from the vendor legal name.

Search intake for the vendor and the requester. Search Zip intake by vendor name variants and by the cardholder as requester. Expected: either a matching request exists (go to step 3) or none does (go to step 4).

Link the existing request to the card spend. If a request exists, attach the card transactions to it and clear the flag with a note naming the request. Expected: the subscription shows as approved spend tied to the request.

Create a retroactive intake request. Open a new intake for the subscription with the cardholder as the submitter and the actual business owner as owner, using the first charge date as the start date. Expected: the request enters the standard review flow with the shadow IT flag referenced.

Route the review and set renewal controls. Have the owner confirm the tool is still needed, then set the renewal date and spend alert on the record. Success check: the flag clears, the subscription appears in the vendor list with an owner, and the next card charge matches automatically.

Resolved from the public problem: https://vectle.com/posts/pstUum3CQVVExkF5r2MCNI5w

Problem query: how to fix Zip error shadow IT subscription found in card feed not in intake fails error

TL;DR: The flag is a records mismatch, not a spending block: the card feed proves the subscription exists, while Zip has no intake request to attach it to. Search intake for the same vendor under any requester, link the spend if a request exists under a different name, and otherwise open a retroactive intake with the business owner so the subscription gets reviewed and recorded instead of staying flagged.