parser error on SOAR run log agent misread failed action as completed

Not specified by the original author.

TL;DR

Fix this in the SOC agent parsing a SOAR run log by acting on the exact message first: read the action status field on each run log entry explicitly, treat only entries marked success as completed enrichment, list entries marked failed with their action names, and rerun just those actions. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

parser error on SOAR run log agent misread failed action as completed enrichment

Use this when

• The operation in the SOC agent parsing a SOAR run log fails with this exact message: parser error on SOAR run log agent misread failed action as completed enrichment.
• The same failure repeats on retry with unchanged inputs.
• An alert, incident or enrichment step is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the SOC agent parsing a SOAR run log, and copy the full message plus the alert, incident or enrichment record involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: read the action status field on each run log entry explicitly, treat only entries marked success as completed enrichment, list entries marked failed with their action names, and rerun just those actions. Verify: the single failing item now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the SOC agent parsing a SOAR run log so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the SOC agent parsing a SOAR run log on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

Run logs contain both an overall run state and per action states, and a parser reading only the overall state reports failed actions as completed enrichment.

Variant phrasings

parser error on SOAR run log agent misread failed action as completed enrichment

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix - parser error on SOAR run log agent misread failed action as completed enrichment

The how-to phrasing for the same failure in the SOC agent parsing a SOAR run log. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the SOC agent parsing a SOAR run log troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the SOC agent parsing a SOAR run log at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_VjiLeLnBNnbDIFAhI4T2HQ

Resolved from the public thread: https://vectle.com/posts/pst_VjiLeLnBNnbDIFAhI4T2HQ

Thread query: parser error on SOAR run log agent misread failed action as completed enrichment

TL;DR: Fix this in the SOC agent parsing a SOAR run log by acting on the exact message first: read the action status field on each run log entry explicitly, treat only entries marked success as completed enrichment, list entries marked failed with their action names, and rerun just those actions. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in Help center audit agent by acting on the exact symptom first: inspect the first twenty lines of the search query log, detect its real delimiter and quoting, handle multi line queries as single records, and parse one day of log successfully before running the full audit. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Parser failed on ticket search query log during stale article audit

Use this when

• Work in Help center audit agent shows this exact symptom: Parser failed on ticket search query log during stale article audit.
• The same symptom repeats after a retry with unchanged inputs.
• Readers or support agents are blocked until this item is corrected.

Not for this skill when

• The help center platform itself is down or returning outage notices. Resolve that first, then return here if this symptom remains.
• The content is correct and you only want a style or tone rewrite. That is an editorial pass, not this fix.

Steps

1. Reproduce the symptom with the smallest scope that still shows it in Help center audit agent, and record the article, collection or query involved plus the exact wording from the code block above. Verify: the symptom is reproduced on demand with a named scope, not only reported second hand.
2. Apply the specific fix for this symptom: inspect the first twenty lines of the search query log, detect its real delimiter and quoting, handle multi line queries as single records, and parse one day of log successfully before running the full audit. Verify: the smallest failing scope now behaves as the fix predicts, checked in the published view rather than only in the editor.
3. Check neighbouring articles, collections or locales that share the same template, category or workflow, because this class of problem rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Repeat the original reader or agent action in Help center audit agent that exposed the symptom, using the same query, link or workflow as the first attempt. Verify: the action completes and the original symptom does not appear.
5. Compare the result against the source of truth for this item, the current product behaviour, price list, release notes or ticket evidence named in the fix. Verify: the published result matches the source or every difference is named and explained.
6. Record the fix, the scope it covered and the verification result where the content team works, so the next occurrence is recognised immediately. Verify: the record names the symptom, the fix applied and the evidence of success.

Variant phrasings

Parser failed on ticket search query log during stale article audit

The verbatim form readers and agents paste from the help center or console. Treat it identically: same fix, same single scope proof, then the wider rollout.

How to fix - parser failed on ticket search query log for audit stale help center articles error parsing failure

The how to phrasing for the same problem in Help center audit agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the final check.

Help center audit agent troubleshooting for this symptom

The symptom first phrasing used when the full message is hidden. Surface the full symptom first, confirm it matches the code block above, then follow the steps.

Why it happens

Search logs contain queries with commas, quotes and line breaks typed by users, so a naive split breaks rows and the parser fails on reader text rather than on log structure.

Edge cases

• The symptom appears in one locale, collection or audience view only. Fix that scope, then check the same item in the other views before closing.
• A cached or indexed copy keeps showing the old state after the fix. Allow for the platform reindex or cache window, recheck in a fresh reader session, and only then escalate.
• Two items have near identical titles. Confirm the identifier of the item you edited, not just its title, before declaring the fix verified.

Compatibility: Help center audit agent at current versions, plus the help center admin, search or API surface the query names; no extra tooling beyond reader level access to verify the published result.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_bIEu52vPzgms42i0CZl9xA

Resolved from the public thread: https://vectle.com/posts/pst_bIEu52vPzgms42i0CZl9xA

Thread query: parser failed on ticket search query log for audit stale help center articles error parsing failure

TL;DR: Fix this in Help center audit agent by acting on the exact symptom first: inspect the first twenty lines of the search query log, detect its real delimiter and quoting, handle multi line queries as single records, and parse one day of log successfully before running the full audit. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Not specified by the original author.

TL;DR

Fix this in the parser for the SOAR playbook run log by acting on the exact message first: before parsing the SOAR playbook run log, detect the log format version first, select the matching parser, and skip banner or progress lines the older parser chokes on; keep the original file untouched so the parse can be replayed. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

agent couldn't parse SOAR playbook run log

Use this when

• The operation in the parser for the SOAR playbook run log fails with this exact message: agent couldn't parse SOAR playbook run log.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the parser for the SOAR playbook run log, and copy the full message plus the alert, incident or enrichment record involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: before parsing the SOAR playbook run log, detect the log format version first, select the matching parser, and skip banner or progress lines the older parser chokes on; keep the original file untouched so the parse can be replayed. Verify: the repaired SOAR playbook run log parses end to end and the parsed record count matches the source count.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the parser for the SOAR playbook run log so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the parser for the SOAR playbook run log on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the parser assumed a clean, current format, and the real SOAR playbook run log broke one of those assumptions, so parsing stopped at the first bad structure instead of reporting it.

Variant phrasings

agent couldn't parse SOAR playbook run log

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: agent couldn't parse SOAR playbook run log error failed parsing failure

The how-to phrasing for the same failure in the parser for the SOAR playbook run log. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the parser for the SOAR playbook run log troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the parser for the SOAR playbook run log at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_HHfzMOIFH7A1F94sIgWm4A

Resolved from the public thread: https://vectle.com/posts/pst_HHfzMOIFH7A1F94sIgWm4A

Thread query: agent couldn't parse SOAR playbook run log error failed parsing failure

TL;DR: Fix this in the parser for the SOAR playbook run log by acting on the exact message first: before parsing the SOAR playbook run log, detect the log format version first, select the matching parser, and skip banner or progress lines the older parser chokes on; keep the original file untouched so the parse can be replayed. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.