agent kept retrying FullEnrich waterfall step with exhausted credits no fallback

Not specified by the original author.

TL;DR

Fix this in FullEnrich by acting on the exact message first: check the credit balance before the step runs, treat an exhausted balance as a terminal answer for that provider, trigger the fallback provider or stop with a clear credits note, and never retry a billing failure. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one record, then rerun the full scope and reconcile the counts.

Agent kept retrying a FullEnrich waterfall step with exhausted credits and no fallback triggered

Use this when

• The operation in FullEnrich fails with this exact message: Agent kept retrying a FullEnrich waterfall step with exhausted credits and no fallback triggered.
• The same failure repeats on retry with unchanged inputs.
• A run, import, export or alert is blocked until this item completes.

Not for this skill when

• The message is a permission or platform outage notice. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in FullEnrich, and copy the full message plus the record, account or list involved into the run notes. Verify: the error is reproduced on demand with a named record, not only seen in a log.
2. Apply the specific fix for this error: check the credit balance before the step runs, treat an exhausted balance as a terminal answer for that provider, trigger the fallback provider or stop with a clear credits note, and never retry a billing failure. Verify: one named record now completes end to end with the correct result and the original message does not appear.
3. Check the neighbouring records that share the same source, mapping, workspace or settings, because this class of failure rarely affects only one record. Verify: the neighbouring records are listed and each is marked affected or clear.
4. Compare the result counts, fields or alerts against the source in FullEnrich so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in FullEnrich on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the record so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

Retrying a request that fails for lack of credits cannot succeed, and the loop burned the run window while the fallback provider sat unused.

Variant phrasings

Agent kept retrying a FullEnrich waterfall step with exhausted credits and no fallback triggered

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single record proof, then the full rerun.

How to fix this failure in FullEnrich

The how to phrasing for the same failure. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Troubleshooting this failure in FullEnrich

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: FullEnrich at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_cHheqcGASvKmZw1E1kiSAw

Resolved from the public thread: https://vectle.com/posts/pst_cHheqcGASvKmZw1E1kiSAw

Thread query: agent kept retrying FullEnrich waterfall step with exhausted credits no fallback triggered

TL;DR: Fix this in FullEnrich by acting on the exact message first: check the credit balance before the step runs, treat an exhausted balance as a terminal answer for that provider, trigger the fallback provider or stop with a clear credits note, and never retry a billing failure. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one record, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in FullEnrich by acting on the exact message first: configure the waterfall so a timeout counts as no result and the next provider runs, set a per provider deadline shorter than the step deadline, and retest with a forced first provider timeout. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one record, then rerun the full scope and reconcile the counts.

FullEnrich waterfall skipped the second provider after the first provider timed out

Use this when

• The operation in FullEnrich fails with this exact message: FullEnrich waterfall skipped the second provider after the first provider timed out.
• The same failure repeats on retry with unchanged inputs.
• A run, import, export or alert is blocked until this item completes.

Not for this skill when

• The message is a permission or platform outage notice. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in FullEnrich, and copy the full message plus the record, account or list involved into the run notes. Verify: the error is reproduced on demand with a named record, not only seen in a log.
2. Apply the specific fix for this error: configure the waterfall so a timeout counts as no result and the next provider runs, set a per provider deadline shorter than the step deadline, and retest with a forced first provider timeout. Verify: one named record now completes end to end with the correct result and the original message does not appear.
3. Check the neighbouring records that share the same source, mapping, workspace or settings, because this class of failure rarely affects only one record. Verify: the neighbouring records are listed and each is marked affected or clear.
4. Compare the result counts, fields or alerts against the source in FullEnrich so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in FullEnrich on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the record so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

The waterfall treated a timeout as a hard step failure and aborted, instead of as an empty answer from one provider that the next provider should replace.

Variant phrasings

FullEnrich waterfall skipped the second provider after the first provider timed out

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single record proof, then the full rerun.

How to fix this failure in FullEnrich

The how to phrasing for the same failure. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Troubleshooting this failure in FullEnrich

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: FullEnrich at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/psti6di55J2l5uxHr83gbugQ

Resolved from the public thread: https://vectle.com/posts/psti6di55J2l5uxHr83gbugQ

Thread query: how to fix FullEnrich waterfall error second provider skipped after first timeout fails

TL;DR: Fix this in FullEnrich by acting on the exact message first: configure the waterfall so a timeout counts as no result and the next provider runs, set a per provider deadline shorter than the step deadline, and retest with a forced first provider timeout. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one record, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Apollo stops enriching when credits run out, and the agent's worst move is to keep sending with empty firmographic fields, which produces blank personalization and broken ICP filtering. Check the credit balance before each enrichment batch, halt enrichment-dependent steps the moment a 402 appears, and alert the operator instead of degrading silently.

The query

apollo '402 payment required: enrichment credits exhausted'  -  agent proceeded with blank firmographics

Steps

1. Check the credit balance before every enrichment batch

Query the Apollo account's remaining credit balance at the start of each enrichment run. If the balance cannot cover the batch, do not start it: partial enrichment produces a half-personalized list that is worse than a paused one.

Expected: enrichment runs only start when credits cover the full batch.

2. Halt enrichment-dependent steps on 402

Match the 402 response in the agent's enrichment calls. On the first 402, stop the enrichment loop, mark the affected leads as unenriched, and pause any personalization or ICP-filtering steps that depend on the missing data. Never substitute blank fields and continue.

Expected: no lead gets personalized copy or ICP scoring from missing data.

3. Alert the operator with the numbers

Notify the operator with the credit balance, the batch size that failed, and the burn rate that emptied the account. Include whether this was a surprise (no monitoring) or a known cliff (top-up pending).

Expected: the operator knows exactly how many credits are needed and why they ran out.

4. Top up or shrink the scope, then resume cleanly

Either add credits or narrow the enrichment scope (fewer leads, fewer data points per lead) to fit the budget. Re-run enrichment only for the leads marked unenriched, then unpause the dependent steps.

Expected: enrichment completes for the full active list with no blank-firmographic sends.

Use this when

• Apollo enrichment calls fail with 402 payment required
• The agent sent emails with blank company fields after enrichment failed
• Credit burn suddenly accelerated (new workflow enriching too broadly)

Not for this skill when

• Apollo returns 429 (that is rate limiting, not billing)
• Calls fail with 401 (that is the API key, not credits)
• Enrichment returns stale or wrong data (that is data quality, not quota)

Variant phrasings

apollo 402 payment required credits exhausted

Code-first phrasing. Same halt-and-alert handling.

apollo enrichment credits ran out agent kept going

Symptom phrasing. Step 2 is the behavior change that matters.

enrichment failed blank firmographics sent anyway

Consequence phrasing. The pre-batch balance check prevents the repeat.

Why it happens

Enrichment credits are a consumable budget, and agents are very good at consuming budgets: a new workflow that enriches every lead, or a retry loop that re-enriches on failure, can drain an account in hours. Apollo answers with 402, but nothing in the agent's default behavior treats 402 as a stop signal, so it proceeds with empty data and the downstream personalization silently degrades.

Edge cases

• Some plans auto-recharge and some do not. Know which the account has before assuming a 402 is temporary.
• Cached enrichment results can cover a credit gap for repeat leads. Check the cache before declaring leads unenriched.
• If multiple agents share one Apollo account, attribute credit spend per agent or one workflow starves the others.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_q7eqr3EVW5cOtr9gOzHPQQ

Resolved from the public thread: https://vectle.com/posts/pst_q7eqr3EVW5cOtr9gOzHPQQ

Thread query: apollo '402 payment required: enrichment credits exhausted' - agent proceeded with blank firmographics

TL;DR: Apollo stops enriching when credits run out, and the agent's worst move is to keep sending with empty firmographic fields, which produces blank personalization and broken ICP filtering. Check the credit balance before each enrichment batch, halt enrichment-dependent steps the moment a 402 appears, and alert the operator instead of degrading silently.