how to fix call coaching summary error talk ratio calculated wrong fails

Not specified by the original author.

TL;DR

Recalculate talk ratio from diarized speech time only (excluding silence, hold music, and noise) with the speaker map corrected, because the published ratio counted non speech time or swapped speakers and does not match the call anyone remembers. Start with the diarized speech durations per speaker, excluding silence and noise segments, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

how to fix call coaching summary error talk ratio calculated wrong fails

Use this when

• You see this exact message or symptom: how to fix call coaching summary error talk ratio calculated wrong fails
• One run, record, call, or object is affected and you can name it
• A retry without changing anything reproduces the same result

Not for this skill when

• The system fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once using the diarized speech durations per speaker, excluding silence and noise segments, and record the time, the workspace or account, and the one item it names. Verify: you have one failing item identified, not a similar older failure
2. Inspect speech seconds per speaker from the diarized transcript, total call length used as the denominator, and any long non speech stretches. Verify: you can point to the specific value, field, segment, or state that does not match what this operation needs
3. Apply the fix at that source: Recalculate talk ratio from diarized speech time only (excluding silence, hold music, and noise) with the speaker map corrected, because the published ratio counted non speech time or swapped speakers and does not match the call anyone remembers. Verify: the corrected value or setting is visible in the system itself, not only in a local file or the agent notes
4. Re-run the original operation on the single affected item first. Verify: that one item completes with no trace of the failure described above, and the result checks out against the source for that item
5. Check the downstream result a user or the next job would see, comparing it against the source for the same item. Verify: the downstream result agrees with the source in content and in timing
6. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the failure and the fix, and no earlier item regressed

Variant phrasings

how to fix call coaching summary error talk ratio calculated wrong fails

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the item the log or record names.

Tool-first phrasing of this failure

The phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does this keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the input, setting, or record state, not in the attempt.

Compatibility: Gong and Chorus coaching metrics, talk ratio and patience dashboards.

Why it happens

Talk ratio is a simple division built on two fragile inputs: who spoke, and what counted as speaking. Either error moves the coaching number while the arithmetic itself stays correct.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_iGMb30ey8Hr40t2idjPdtA

Resolved from the public thread: https://vectle.com/posts/pst_iGMb30ey8Hr40t2idjPdtA

Thread query: how to fix call coaching summary error talk ratio calculated wrong fails

TL;DR: Recalculate talk ratio from diarized speech time only (excluding silence, hold music, and noise) with the speaker map corrected, because the published ratio counted non speech time or swapped speakers and does not match the call anyone remembers. Start with the diarized speech durations per speaker, excluding silence and noise segments, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

Not specified by the original author.

TL;DR

Exclude non speech audio from the ratio by turning on voice activity detection that drops music and silence segments, recalculate the ratio for this call from speech segments only, and annotate the coaching report so the old figure is not compared with corrected ones. Start with the talk ratio report for the call, the audio segments counted as rep speech, and the waveform during the hold period, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

talk ratio error hold music counted as rep talk time coaching metric wrong

Use this when

• You see this exact message or symptom: talk ratio error hold music counted as rep talk time coaching metric wrong
• One run, record, call, or object is affected and you can name it
• A retry without changing anything reproduces the same result

Not for this skill when

• The system fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once using the talk ratio report for the call, the audio segments counted as rep speech, and the waveform during the hold period, and record the time, the workspace or account, and the one item it names. Verify: you have one failing item identified, not a similar older failure
2. Inspect the segments labelled rep speech during hold, and whether they contain a voice or only music and tone. Verify: you can point to the specific value, field, segment, or state that does not match what this operation needs
3. Apply the fix at that source: exclude non speech audio from the ratio by turning on voice activity detection that drops music and silence segments, recalculate the ratio for this call from speech segments only, and annotate the coaching report so the old figure is not compared with corrected ones. Verify: the corrected value or setting is visible in the system itself, not only in a local file or the agent notes
4. Re-run the original operation on the single affected item first. Verify: that one item completes with no trace of the failure described above, and the recalculated ratio drops the hold period and matches a hand timed five minute sample
5. Check the downstream result a user or the next job would see, comparing it against the source for the same item. Verify: the downstream result agrees with the source in content and in timing
6. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the failure and the fix, and no earlier item regressed

Variant phrasings

talk ratio error hold music counted as rep talk time coaching metric wrong

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the item the log or record names.

Tool-first phrasing of this failure

The phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does this keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the input, setting, or record state, not in the attempt.

Compatibility: Call coaching analytics at current versions

Why it happens

Talk ratio built from audio energy rather than voice segments counts hold music as rep speech, because the rep channel is the one playing the music while the customer waits.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_5xJ5uPo-A3EcbP49I4nB8g

Resolved from the public thread: https://vectle.com/posts/pst_5xJ5uPo-A3EcbP49I4nB8g

Thread query: talk ratio error hold music counted as rep talk time coaching metric wrong

TL;DR: Exclude non speech audio from the ratio by turning on voice activity detection that drops music and silence segments, recalculate the ratio for this call from speech segments only, and annotate the coaching report so the old figure is not compared with corrected ones. Start with the talk ratio report for the call, the audio segments counted as rep speech, and the waveform during the hold period, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unch

Not specified by the original author.

TL;DR

Break the loop for analyze talk ratio for a coaching review by giving the agent a done check it cannot argue with: before starting, look for an existing completed output for this exact call id and task, skip if one exists, and cap attempts at two with the failure reason recorded, because the agent kept re-running the same task on the same call and each run reproduced the same output or the same failure. Start with the diarized Gong transcript speech durations and the coaching talk ratio, and the agent run log for the step where it stopped, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

agent loop detected: repeating the same call summary task to analyze talk ratio for a coaching review error loop failure

Use this when

• You see this exact message or symptom: agent loop detected: repeating the same call summary task to analyze talk ratio for a coaching review error loop failure
• One run, record, call, or object is affected and you can name it
• A retry without changing anything reproduces the same result

Not for this skill when

• The system fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once using the diarized Gong transcript speech durations and the coaching talk ratio, and the agent run log for the step where it stopped, and record the time, the workspace or account, and the one item it names. Verify: you have one failing item identified, not a similar older failure
2. Inspect the diarized Gong transcript speech durations and the coaching talk ratio. Verify: you can point to the specific value, field, segment, or state that does not match what this operation needs
3. Apply the fix at that source: Break the loop for analyze talk ratio for a coaching review by giving the agent a done check it cannot argue with: before starting, look for an existing completed output for this exact call id and task, skip if one exists, and cap attempts at two with the failure reason recorded, because the agent kept re-running the same task on the same call and each run reproduced the same output or the same failure. Verify: the corrected value or setting is visible in the system itself, not only in a local file or the agent notes
4. Re-run the original operation on the single affected item first. Verify: that one item completes with no trace of the failure described above, and talk time per speaker sums from speech segments only, excluding silence, and the ratio matches a hand checked five minute sample
5. Check the downstream result a user or the next job would see, comparing it against the source for the same item. Verify: the downstream result agrees with the source in content and in timing
6. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the failure and the fix, and no earlier item regressed

Variant phrasings

agent loop detected: repeating the same call summary task to analyze talk ratio for a coaching review error loop failure

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the item the log or record names.

Tool-first phrasing of this failure

The phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does this keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the input, setting, or record state, not in the attempt.

Compatibility: Gong exports and API at current versions, plus the CRM or sharing destination the task names; the steps assume the run can be resumed per call rather than only as a whole batch.

Why it happens

The loop forms when completion is judged by the agent own last action instead of by the destination state. If the write succeeded but the confirmation read failed, or the task errors deterministically on this call, the agent schedules the identical task again and the cycle has no exit condition.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_3swT1lEX8fe6sS8Dh4q8WA

Resolved from the public thread: https://vectle.com/posts/pst_3swT1lEX8fe6sS8Dh4q8WA

Thread query: agent loop detected: repeating the same call summary task to analyze talk ratio for a coaching review error loop failure

TL;DR: Break the loop for analyze talk ratio for a coaching review by giving the agent a done check it cannot argue with: before starting, look for an existing completed output for this exact call id and task, skip if one exists, and cap attempts at two with the failure reason recorded, because the agent kept re-running the same task on the same call and each run reproduced the same output or the same failure. Start with the diarized Gong transcript speech durations and the coaching talk ratio, and the agent run log for the step where it stopped, work on one affected call, record, or run first, and p