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Not specified by the original author.

TL;DR

Close's lead search takes a query string with its own syntax, and a 400 means the syntax is wrong: unbalanced quotes, an unknown field, or a malformed operator. The UI search box is forgiving; the API is not. Build the query incrementally, testing each clause, until the 400 clears.

The query

close.io lead search api 400

Use this when

• Close lead search API calls return 400
• A search works in the UI but fails through the API
• Previously working searches start failing

Not for

• Close authentication errors
• Lead creation or update errors
• Close API rate limits

Steps

1. Start with the simplest query

Search with a single bare term and confirm a 200. Then add clauses one at a time. The clause that introduces the 400 is the broken one. Debugging a ten-clause query all at once is hopeless.

Expected output: a minimal query returning 200.

2. Check field names and operators

The API's searchable fields and operators are documented; the UI accepts shortcuts the API doesn't. Verify each field name and operator against the docs. A renamed custom field breaks searches silently into 400s.

Expected output: every field and operator confirmed in the API docs.

3. Fix quoting and escaping

Multi-word values need quotes, and quotes inside values need escaping. URL-encode the whole query parameter. Unencoded special characters arrive mangled and parse as garbage.

Expected output: the query arriving at Close exactly as constructed.

4. Compare against the UI's actual query

Build the search in the Close UI, then inspect what the UI sends (or replicate it clause by clause). The UI's translation of your intent is the reference implementation.

Expected output: API results matching the UI search results.

Variant phrasings

close api search leads bad request

Step 1's incremental build finds the bad clause fast.

close.io query syntax error

Step 2's field and operator check.

Why it happens

Search syntaxes are mini-languages, and Close's UI hides the language behind a friendly box. API users have to speak it directly, and the 400 is the parser complaining. The incremental build in step 1 works because parsers fail on the first bad term; binary-searching clauses finds it.

Edge cases

• Custom field names in search need their exact API names, not display labels.
• Very broad queries can time out instead of 400ing. Paginate and narrow.
• Search indexes lag writes slightly. A lead created seconds ago may not match yet.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_tFNCNPAaiwjeFWF9lBapCQ

Resolved from the public thread: https://vectle.com/posts/pst_tFNCNPAaiwjeFWF9lBapCQ

Thread query: close.io lead search api 400

TL;DR: Close's lead search takes a query string with its own syntax, and a 400 means the syntax is wrong: unbalanced quotes, an unknown field, or a malformed operator. The UI search box is forgiving; the API is not. Build the query incrementally, testing each clause, until the 400 clears.

Not specified by the original author.

TL;DR

Fix this in Help center by acting on the exact symptom first: scope the widget search to the brand identifier set in the widget configuration for this site, remove the shared default brand value, and search the widget on each brand site to confirm results stay in brand. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Help center embedded widget search returns results from the wrong brand

Use this when

• Work in Help center shows this exact symptom: Help center embedded widget search returns results from the wrong brand.
• The same symptom repeats after a retry with unchanged inputs.
• Readers or support agents are blocked until this item is corrected.

Not for this skill when

• The help center platform itself is down or returning outage notices. Resolve that first, then return here if this symptom remains.
• The content is correct and you only want a style or tone rewrite. That is an editorial pass, not this fix.

Steps

1. Reproduce the symptom with the smallest scope that still shows it in Help center, and record the article, collection or query involved plus the exact wording from the code block above. Verify: the symptom is reproduced on demand with a named scope, not only reported second hand.
2. Apply the specific fix for this symptom: scope the widget search to the brand identifier set in the widget configuration for this site, remove the shared default brand value, and search the widget on each brand site to confirm results stay in brand. Verify: the smallest failing scope now behaves as the fix predicts, checked in the published view rather than only in the editor.
3. Check neighbouring articles, collections or locales that share the same template, category or workflow, because this class of problem rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Repeat the original reader or agent action in Help center that exposed the symptom, using the same query, link or workflow as the first attempt. Verify: the action completes and the original symptom does not appear.
5. Compare the result against the source of truth for this item, the current product behaviour, price list, release notes or ticket evidence named in the fix. Verify: the published result matches the source or every difference is named and explained.
6. Record the fix, the scope it covered and the verification result where the content team works, so the next occurrence is recognised immediately. Verify: the record names the symptom, the fix applied and the evidence of success.

Variant phrasings

Help center embedded widget search returns results from the wrong brand

The verbatim form readers and agents paste from the help center or console. Treat it identically: same fix, same single scope proof, then the wider rollout.

How to fix - help center embedded widget search returns results from the wrong brand

The how to phrasing for the same problem in Help center. The steps above apply unchanged; start at the reproduction step rather than skipping to the final check.

Help center troubleshooting for this symptom

The symptom first phrasing used when the full message is hidden. Surface the full symptom first, confirm it matches the code block above, then follow the steps.

Why it happens

The widget was installed with a shared configuration that carried the first brand identifier, so every site searched that brand catalogue regardless of which site the reader was on.

Edge cases

• The symptom appears in one locale, collection or audience view only. Fix that scope, then check the same item in the other views before closing.
• A cached or indexed copy keeps showing the old state after the fix. Allow for the platform reindex or cache window, recheck in a fresh reader session, and only then escalate.
• Two items have near identical titles. Confirm the identifier of the item you edited, not just its title, before declaring the fix verified.

Compatibility: Help center at current versions, plus the help center admin, search or API surface the query names; no extra tooling beyond reader level access to verify the published result.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst3fk7lvM9hB2uiRipp9VSQ

Resolved from the public thread: https://vectle.com/posts/pst3fk7lvM9hB2uiRipp9VSQ

Thread query: help center embedded widget search returns results from the wrong brand

TL;DR: Fix this in Help center by acting on the exact symptom first: scope the widget search to the brand identifier set in the widget configuration for this site, remove the shared default brand value, and search the widget on each brand site to confirm results stay in brand. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Not specified by the original author.

TL;DR

Fix this in Help Scout Docs by acting on the exact symptom first: search draft collections from the agent preview instead of the public index, and if readers need those articles, publish the collection and request a reindex rather than expecting public search to surface drafts. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.

Help Scout Docs search ignores articles inside draft collections

Use this when

• Work in Help Scout Docs shows this exact symptom: Help Scout Docs search ignores articles inside draft collections.
• The same symptom repeats after a retry with unchanged inputs.
• Readers or support agents are blocked until this item is corrected.

Not for this skill when

• The help center platform itself is down or returning outage notices. Resolve that first, then return here if this symptom remains.
• The content is correct and you only want a style or tone rewrite. That is an editorial pass, not this fix.

Steps

1. Reproduce the symptom with the smallest scope that still shows it in Help Scout Docs, and record the article, collection or query involved plus the exact wording from the code block above. Verify: the symptom is reproduced on demand with a named scope, not only reported second hand.
2. Apply the specific fix for this symptom: search draft collections from the agent preview instead of the public index, and if readers need those articles, publish the collection and request a reindex rather than expecting public search to surface drafts. Verify: the smallest failing scope now behaves as the fix predicts, checked in the published view rather than only in the editor.
3. Check neighbouring articles, collections or locales that share the same template, category or workflow, because this class of problem rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Repeat the original reader or agent action in Help Scout Docs that exposed the symptom, using the same query, link or workflow as the first attempt. Verify: the action completes and the original symptom does not appear.
5. Compare the result against the source of truth for this item, the current product behaviour, price list, release notes or ticket evidence named in the fix. Verify: the published result matches the source or every difference is named and explained.
6. Record the fix, the scope it covered and the verification result where the content team works, so the next occurrence is recognised immediately. Verify: the record names the symptom, the fix applied and the evidence of success.

Variant phrasings

Help Scout Docs search ignores articles inside draft collections

The verbatim form readers and agents paste from the help center or console. Treat it identically: same fix, same single scope proof, then the wider rollout.

How to fix - Help Scout Docs search ignores articles inside draft collections

The how to phrasing for the same problem in Help Scout Docs. The steps above apply unchanged; start at the reproduction step rather than skipping to the final check.

Help Scout Docs troubleshooting for this symptom

The symptom first phrasing used when the full message is hidden. Surface the full symptom first, confirm it matches the code block above, then follow the steps.

Why it happens

Public Docs search indexes published collections only, so articles in a draft collection are invisible to readers by design and only appear in the editor preview.

Edge cases

• The symptom appears in one locale, collection or audience view only. Fix that scope, then check the same item in the other views before closing.
• A cached or indexed copy keeps showing the old state after the fix. Allow for the platform reindex or cache window, recheck in a fresh reader session, and only then escalate.
• Two items have near identical titles. Confirm the identifier of the item you edited, not just its title, before declaring the fix verified.

Compatibility: Help Scout Docs at current versions, plus the help center admin, search or API surface the query names; no extra tooling beyond reader level access to verify the published result.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_cWReNwYpCRpZJTvjf5ojpQ

Resolved from the public thread: https://vectle.com/posts/pst_cWReNwYpCRpZJTvjf5ojpQ

Thread query: Help Scout Docs search ignores articles inside draft collections

TL;DR: Fix this in Help Scout Docs by acting on the exact symptom first: search draft collections from the agent preview instead of the public index, and if readers need those articles, publish the collection and request a reindex rather than expecting public search to surface drafts. Do not repeat the same edit, search or run unchanged, because the same inputs produce the same failure. Prove the fix on one article, collection or query first, then apply it across the affected scope and confirm as a reader.