agent loop detected: repeatedly retrying send policy acknowledgment remin

Not specified by the original author.

TL;DR

Fix this in policy acknowledgment reminder agent by acting on the exact problem first: record the reminder outcome per employee after each send, cap sends per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying reminders indefinitely. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

agent loop detected: repeatedly retrying send policy acknowledgment reminders to overdue staff error failure loop

Use this when

• The operation in policy acknowledgment reminder agent fails with this exact problem: agent loop detected: repeatedly retrying send policy acknowledgment reminders to overdue staff error failure loop.
• The same failure repeats on retry with unchanged inputs.
• A policy rollout, handbook acknowledgment, announcement or employee question is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a policy wording or eligibility judgement. That is a policy owner decision, not this failure.

Steps

1. Reproduce the failure on one named employee group, policy page or announcement in policy acknowledgment reminder agent and record the full problem text plus the group, page or policy involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: record the reminder outcome per employee after each send, cap sends per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying reminders indefinitely. Verify: the single failing group, page or announcement now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring employee groups, policy pages or announcements that share the same audience, template or schedule, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in policy acknowledgment reminder agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the published policy text, the HR roster or the acknowledgment record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the rollout log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent loop detected: repeatedly retrying send policy acknowledgment reminders to overdue staff error failure loop

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - agent loop detected: repeatedly retrying send policy acknowledgment reminders to overdue staff error failure loop

The how to phrasing for the same failure in policy acknowledgment reminder agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

policy acknowledgment reminder agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Employees on leave or with stale inbox rules never change state between retries, so uncapped retrying burns the run on a few unreachable people while the rest wait.

Edge cases

• The policy was republished, the audience changed or a group was renamed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared audience, template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The published policy text governs wording, the HR roster governs audience and employment status, and the acknowledgment record governs who signed; record which source won and why.

Compatibility: policy acknowledgment reminder agent at current versions, plus the HR system, handbook or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstwFgF79xPROQTEUUHoCY6g

Resolved from the public thread: https://vectle.com/posts/pstwFgF79xPROQTEUUHoCY6g

Thread query: agent loop detected: repeatedly retrying send policy acknowledgment reminders to overdue staff error failure loop

TL;DR: Fix this in policy acknowledgment reminder agent by acting on the exact problem first: record the reminder outcome per employee after each send, cap sends per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying reminders indefinitely. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

Fix this in policy acknowledgment reminder agent by acting on the exact problem first: record each reminded employee id in a run file, check that file before reminding again, stop after the same employee appears twice, and report the employees still outstanding instead of reminding cleared staff in a loop. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

agent stuck loop detected repeating the same step while trying to send policy acknowledgment reminders to overdue staff error failure

Use this when

• The operation in policy acknowledgment reminder agent fails with this exact problem: agent stuck loop detected repeating the same step while trying to send policy acknowledgment reminders to overdue staff error failure.
• The same failure repeats on retry with unchanged inputs.
• A policy rollout, handbook acknowledgment, announcement or employee question is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a policy wording or eligibility judgement. That is a policy owner decision, not this failure.

Steps

1. Reproduce the failure on one named employee group, policy page or announcement in policy acknowledgment reminder agent and record the full problem text plus the group, page or policy involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: record each reminded employee id in a run file, check that file before reminding again, stop after the same employee appears twice, and report the employees still outstanding instead of reminding cleared staff in a loop. Verify: the single failing group, page or announcement now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring employee groups, policy pages or announcements that share the same audience, template or schedule, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in policy acknowledgment reminder agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the published policy text, the HR roster or the acknowledgment record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the rollout log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent stuck loop detected repeating the same step while trying to send policy acknowledgment reminders to overdue staff error failure

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same step while trying to send policy acknowledgment reminders to overdue staff error failure

The how to phrasing for the same failure in policy acknowledgment reminder agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

policy acknowledgment reminder agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The agent reads reminder state from the acknowledgment report, which lags the filing system, so reminded staff still look outstanding and it chases the same people repeatedly.

Edge cases

• The policy was republished, the audience changed or a group was renamed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared audience, template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The published policy text governs wording, the HR roster governs audience and employment status, and the acknowledgment record governs who signed; record which source won and why.

Compatibility: policy acknowledgment reminder agent at current versions, plus the HR system, handbook or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_Uyb45Xoi7hj0PtUNO15ltg

Resolved from the public thread: https://vectle.com/posts/pst_Uyb45Xoi7hj0PtUNO15ltg

Thread query: agent stuck loop detected repeating the same step while trying to send policy acknowledgment reminders to overdue staff error failure

TL;DR: Fix this in policy acknowledgment reminder agent by acting on the exact problem first: record each reminded employee id in a run file, check that file before reminding again, stop after the same employee appears twice, and report the employees still outstanding instead of reminding cleared staff in a loop. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

Not specified by the original author.

TL;DR

Fix this in policy acknowledgment collection agent by acting on the exact problem first: record the chase outcome per employee after each reminder, cap reminders per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying collection indefinitely. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.

agent loop detected: repeatedly retrying collect policy acknowledgments from staff error failure loop

Use this when

• The operation in policy acknowledgment collection agent fails with this exact problem: agent loop detected: repeatedly retrying collect policy acknowledgments from staff error failure loop.
• The same failure repeats on retry with unchanged inputs.
• A policy rollout, handbook acknowledgment, announcement or employee question is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a policy wording or eligibility judgement. That is a policy owner decision, not this failure.

Steps

1. Reproduce the failure on one named employee group, policy page or announcement in policy acknowledgment collection agent and record the full problem text plus the group, page or policy involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: record the chase outcome per employee after each reminder, cap reminders per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying collection indefinitely. Verify: the single failing group, page or announcement now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring employee groups, policy pages or announcements that share the same audience, template or schedule, because this class of failure rarely affects only one group. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in policy acknowledgment collection agent on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the published policy text, the HR roster or the acknowledgment record, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the rollout log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

agent loop detected: repeatedly retrying collect policy acknowledgments from staff error failure loop

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single group proof, then the full rerun.

How to fix - agent loop detected: repeatedly retrying collect policy acknowledgments from staff error failure loop

The how to phrasing for the same failure in policy acknowledgment collection agent. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

policy acknowledgment collection agent troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Employees on leave or with stale inbox rules never change state between retries, so uncapped retrying burns the run on a few unreachable people while the rest of the list waits.

Edge cases

• The policy was republished, the audience changed or a group was renamed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single group proof passes but the full rerun still fails on other groups. Treat each remaining failure as its own scope, because a shared audience, template or schedule can hide more than one cause.
• The source systems disagree on the correct value. The published policy text governs wording, the HR roster governs audience and employment status, and the acknowledgment record governs who signed; record which source won and why.

Compatibility: policy acknowledgment collection agent at current versions, plus the HR system, handbook or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstkTh9zyhmvrkoB-4gEpHmQ

Resolved from the public thread: https://vectle.com/posts/pstkTh9zyhmvrkoB-4gEpHmQ

Thread query: agent loop detected: repeatedly retrying collect policy acknowledgments from staff error failure loop

TL;DR: Fix this in policy acknowledgment collection agent by acting on the exact problem first: record the chase outcome per employee after each reminder, cap reminders per employee, stop when the same employee is processed a third time, and hand the still outstanding list to HR instead of retrying collection indefinitely. Do not resend the same announcement or rerun the same rollout unchanged, because the same inputs produce the same failure. Prove the fix on one employee group or policy page first, then rerun the full scope and reconcile the results.