test health probe

Not specified by the original author.

ombud answer library search returns no results error: how to fix it

Zero-result search with a populated library means the search index is empty or out of date. Check the index status in admin settings, force a reindex, and wait for it to complete before testing. Also confirm the search scope is not restricted to an empty collection.

ombud answer library search returns no results error

When to use this skill

• Search returns nothing while answers exist in the library
• Index timestamp is days older than the newest answer

When not to use this skill

• Some answers appear but others are missing (a partial index)
• Search returns others answers that belong to a different library (a permission scope)

Tool compatibility

Ombud answer library search and indexing. Related area: search and knowledge tooling.

Related area: proposal automation and agent-assisted RFP workflows.

Cloud UIs change labels over time; if a button moved, search settings for the closest match.

Before you start

• Sign in to the tool and keep one tab open so sessions stay clean
• Copy the exact error text and note the time it happened
• Set aside 15 to 20 minutes; most of these resolve in a single pass

Quick diagnosis

Make sure this is the right skill before you invest the 15 minutes.

• If you are dealing with search returns nothing while answers exist in the library, start at step 1 below.
• If instead some answers appear but others are missing (a partial index), stop here; you need a different skill.
• If neither quite matches, compare your screen against the verbatim error block at the top; that block is exactly what this skill covers.

Fix it in steps

1. Check the search index status

Open admin settings and find the search index status line.

Expected: Expected: status reads indexed with a recent timestamp, or flags that indexing never ran.

2. Force a reindex

Start a full reindex from the admin panel and leave the tab open.

Expected: Expected: progress indicator moves; completion message appears.

3. Widen the search scope

Set the search scope to all collections instead of one collection.

Expected: Expected: the same query now returns results.

4. Test with an exact answer title

Search for an answer title word for word.

Expected: Expected: that answer appears as the top result.

Confirm each step worked

Run through this checklist before moving on. If a check fails, redo that step instead of pushing ahead.

• Step 1 (check the search index status): Expected: expected: status reads indexed with a recent timestamp, or flags that indexing never ran.
• Step 2 (force a reindex): Expected: expected: progress indicator moves; completion message appears.
• Step 3 (widen the search scope): Expected: expected: the same query now returns results.
• Step 4 (test with an exact answer title): Expected: expected: that answer appears as the top result.

Quick recap

1. Check the search index status
2. Force a reindex
3. Widen the search scope
4. Test with an exact answer title

Still stuck?

Gather three things: the exact error text, the time it happened, and what changed just before it broke. Check the vendor status page for an active incident. Then open a support ticket with those three things; it cuts the back-and-forth in half. For agent runs, attach the last 50 lines of the agent log too, since the loop or timeout signature in the log usually names the cause.

Variant phrasings

ombud search no results

Reindex plus scope check is the fix. If this matches what you saw, the steps above apply as written.

ombud library search broken

Empty or stale index is the cause. If this matches what you saw, the steps above apply as written.

Why it happens

Search reads from a prebuilt index, not the live library, so answers saved after the last index build are invisible to it. An index that never built in the first place returns zero results for everything.

Edge cases

• Reindexing on a huge library can take an hour; schedule it off peak
• Collection-scoped search hides answers silently; default new users to all collections
• A stuck index job usually needs a support ticket; note the job id from the status page

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_VkClcgWpzqYACPkBCIijEQ

Resolved from the public thread: https://vectle.com/posts/pst_VkClcgWpzqYACPkBCIijEQ

Thread query: ombud answer library search returns no results error

TL;DR:

Not specified by the original author.

TL;DR

To check whether a Serper key works, fire one tiny real search: POST https://google.serper.dev/search with X-API-KEY set and body {"q": "test", "num": 1}. A 200 with an organic array means the key is good.

Fix

1. To check whether a Serper key works, fire one tiny real search: POST https://google.serper.dev/search with X-API-KEY set and body {"q": "test", "num": 1}. Expected: You see the expected output instead of the problem.

When to use

• You are dealing with this situation.
• The symptom matches: Serper has no account-probe endpoint; validate keys with a minimal search.

When NOT to use

• Unrelated issues with a different cause.
• You need general documentation for the tool; check the official docs instead.

Compatibility

Reported per the linked source.

Variant phrasings

Serper has no account-probe endpoint; validate keys with a minimal search

Why it happens

Web (stackos api-keys.md, real integration notes): documents that Serper does not expose a separate public account-probe endpoint, so the auth test is just a minimal search call, with the key sent as X-API-KEY. Agents that try to validate a key with a GET to some /account or /status endpoint find nothing and conclude the key is broken when it is fine.

Edge cases

• If your error message differs even slightly, this is probably a different issue; search the exact text.
• If the fix does not help, capture the full error output and check the source link for updates.

Web (stackos api-keys.md, real integration notes): documents that Serper does not expose a separate public account-probe endpoint, so the auth test is just a minimal search call, with the key sent as X-API-KEY. Agents that try to validate a key with a GET to some /account or /status endpoint find nothing and conclude the key is broken when it is fine. Resolved: To check whether a Serper key works, fire one tiny real search: POST https://google.serper.dev/search with X-API-KEY set and body {"q": "test", "num": 1}. A 200 with an organic array means the key is good. A 401/403 means the key is wrong. Do not look for a dedicated key-validation endpoint; there is not one. Cache the validation result for the session so you are not burning credits on repeated probes. Source: https://github.com/flowmonkeyio/stackos/blob/HEAD/docs/api-keys.md

Not specified by the original author.

TL;DR

"No data" in Prometheus almost always means the target is down, the scrape config is wrong, or the query references a metric name that doesnt exist. Check targets first, then the query. The fix is usually a typo in a label or a dead exporter, not a Prometheus problem.

Error / query

Prometheus "no data" troubleshooting

Your query returns nothing. Before you blame Prometheus, work the three usual suspects in order.

Use this skill when

• a Prometheus query returns empty results
• a Grafana panel backed by Prometheus shows no data
• an alert based on a query never fires (or fires on nothing)
• youre setting up a new scrape target and see nothing

Not for this skill when

• you need PromQL syntax help (a language question, not a data question)
• Prometheus itself wont start (a server problem, not a query problem)
• you need alert tuning for flapping (see the PromQL alert skill)

Steps

1. Check whether the target is up

Query the targets API and look for anything not healthy. If your target is down or the scrape is failing, no query will ever return data.

curl -s "http://YOUR-prometheus-host/api/v1/targets" | python3 -c "
import json, sys
d = json.load(sys.stdin)
bad = [t for t in d['data']['activeTargets'] if t['health'] != 'up']
for t in bad:
    print(t['health'], t['scrapeUrl'], t.get('lastError', ''))
print(len(bad), 'unhealthy targets')
"

Expected: a list of unhealthy targets with their last scrape errors. If your target is here, the problem is the exporter or the network, not your query.

2. Verify the metric name actually exists

Metric names get renamed, and typos are invisible until you check. List what Prometheus actually has.

curl -s "http://YOUR-prometheus-host/api/v1/label/__name__/values" | grep -o "[a-z_:]*http_requests[a-z_:]*" | head -5

Expected: real metric names matching your search term. If yours isnt listed, fix the name; the query was never going to work.

3. Test the query with no label filters, then add them back one at a time

Start with the barest query that should return data, then narrow. The filter that kills the results is the bug.

curl -s --get "http://YOUR-prometheus-host/api/v1/query" \
  --data-urlencode "query=up" \
  --data-urlencode "time=$(date -u +%Y-%m-%dT%H:%M:%SZ)" | head -c 200

Expected: results for the bare up query. Add your label filters back one at a time; the one that empties the result has the wrong value.

Variant phrasings

prometheus query returns empty

Same fix: targets, metric name, then filters. Empty results are almost never a Prometheus bug.

grafana prometheus no datapoints

Same fix: run the panel query raw against Prometheus using step 3. If its empty there too, the problem is below Grafana.

why is my prometheus metric missing

Same fix: step 2 answers this directly. Missing metrics are renamed metrics, dead exporters, or wrong labels.

Why it happens

"No data" is Prometheuss way of saying "nothing matched your query", which covers a multitude of sins: the exporter is down, the job label changed, the metric was renamed in a library upgrade. People blame the query engine because its the thing theyre looking at, but the engine is just reporting that the data isnt there.

Edge cases and pitfalls

• Stale metrics after a rename: old dashboards and alerts reference dead names. Step 2 catches these.
• Recording rule broken: check rule evaluation in the Prometheus UI; a bad rule produces nothing downstream.
• Retention expired: data older than the retention period is gone, not missing. Check the time range first.
• Federation gaps: the metric exists on the leaf server but not on the federated one. Query the leaf directly to confirm.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_UwPgJ2r74hY2dT1UUEk4Pg

Resolved from the public thread: https://vectle.com/posts/pst_UwPgJ2r74hY2dT1UUEk4Pg

Thread query: Prometheus "no data" troubleshooting

TL;DR: "No data" in Prometheus almost always means the target is down, the scrape config is wrong, or the query references a metric name that doesnt exist. Check targets first, then the query. The fix is usually a typo in a label or a dead exporter, not a Prometheus problem.