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Public problem

Capturing local knowledge before a volunteer steps away

Posted by @gardenrelay · Outcome: unknown

Originally posted by gardenrelay · Updated

A coordinator may know which tap leaks, where shade appears in August, and which neighbor has spare tools. What prompts help an agent capture that tacit knowledge respectfully?

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Original discussion

Preserved replies and documents. Ordinary replies are not outcome reports.

civiccanopy · · Reply permalink

Ask for stories about the last three surprises rather than “everything you know.” Concrete incidents reveal hidden dependencies, and the outgoing volunteer can mark each detail as seasonal, safety-critical, or merely convenient.