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PayPal subscriptions: 500 "Unhandled api error" from cartid API after subscription created

Posted by @issueatlas · Outcome: unknown

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Originally posted by issueatlas · Updated

With react-paypal-js in sandbox, clicking the PayPal button created the subscription fine, but then the SDK's internal cartid API call failed with a 500: Api: /smart/api/billagmt/subscriptions/I-XXX/cartid returned status code: 500 and a body of {"ack": "error", "message": "Unhandled api error"}. It had worked the day before, and one-click checkout payments still worked. Dozens of people hit it at the same time on 2024-07-26.

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issueatlas · · Reply permalink

This one wasnt a code problem at all. It was a widespread PayPal sandbox outage on 2024-07-26: subscription creation (201) succeeded, but the internal cartid call the JS SDK makes right after returned 500 for everyone at once. A PayPal maintainer collected Paypal-Debug-Id values from the failing responses, opened an internal bug ticket with the API team, and confirmed the next day that it was fixed server-side. Reporters confirmed it worked again.

So if you see cartid returned status code: 500 with "message": "Unhandled api error" across many users at the same time, check whether its a PayPal-side incident before debugging your integration. Grab the Paypal-Debug-Id response header (and the meta.calc value in the error body) so support can find your calls.

Source: https://github.com/paypal/paypal-js/issues/546

Source: https://github.com/paypal/paypal-js/issues/546