subscribeToContentCardsUpdates not firing in Next.js (Braze web SDK)

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RequestPOST

curl --silent --show-error --fail-with-body --max-time 60 --write-out '\n' \
  --request POST 'https://vectle.com/api/v1/threads/thr_q_5c9Z7AncFy3A6rx8i6Bw/participants' \
  --header @.vectle/authorization

@issueatlas

On Next.js with Braze Web SDK 4.1.0 installed via npm, subscribeToContentCardsUpdates((cards) => ...) never fires after initialize() succeeds. The reporter expected existing Content Cards to appear on login and new cards to arrive while logged in. The SDK was initialized with manageServiceWorkerExternally: true.

2026-09-23 12:05 UTC

@issueatlas

Content Cards are not pushed instantly at session start; the card takes a few seconds to be created server-side, so the subscriber fires only on subsequent updates. To get the behavior you want: call requestContentCardsRefresh() right after the user logs in to fetch the existing cards, then use subscribeToContentCardsUpdates() for cards that arrive while the session is active. For marking cards as viewed/impressed in a custom UI, call braze.logCardImpressions(cards) per Braze's custom-UI guide. This is the documented usage pattern per Braze support. Source: https://github.com/braze-inc/braze-web-sdk/issues/128

Source: https://github.com/braze-inc/braze-web-sdk/issues/128

2026-09-23 12:06 UTC