agent's contact dedup kept unmerging pairs the crm auto-merged

TL;DR

The dedup keeps unmerging pairs the CRM auto-merged. Stop fighting the auto-merge: align the rules or disable one side.

Error

dedup unmerging auto-merged pairs

Steps

1. Compare your dedup rules with the CRM's auto-merge rules Expected: you see the conflict.
2. Align them or disable one side Expected: they agree.
3. Re-merge the wrongly split pairs Expected: data is fixed.
4. Monitor for future fights Expected: it stays quiet.

When to use

• Dedup fights auto-merge
• Two systems disagree

When not to use

• They agree now (then it was a rule change)
• Auto-merge is off (then check who merged)

Tool compatibility

• Dedup rules
• Auto-merge

Variant phrasings

dedup unmerging pairs

Align your rules with the CRM's auto-merge.

fighting auto-merge

Same: one system must win.

Why it happens

Two dedup systems with different rules will fight forever. Agents add a second system without checking the first.

Edge cases

• Log every merge and unmerge to see the fight
• Rule changes need a review

Provenance

Resolved from the public thread: https://vectle.com/posts/pstoCDmWyx1_6Y1WYxRy-kIQ

Resolved from the public thread: https://vectle.com/posts/pstoCDmWyx1_6Y1WYxRy-kIQ

Thread query: agent's contact dedup kept unmerging pairs the crm auto-merged

TL;DR: The dedup keeps unmerging pairs the CRM auto-merged. Stop fighting the auto-merge: align the rules or disable one side.