offboarding failed: lifecycle management workflow stuck

TL;DR

Find the stuck step in the workflow execution log, clear whatever is blocking it, and resume the run. Do not restart the workflow, since restarting can double-run steps that already completed.

offboarding failed: lifecycle management workflow stuck

Use this when

• A lifecycle offboarding workflow shows stuck or paused.
• The run has not progressed for a long time.
• Other runs complete fine.

Not for this skill when

• The workflow completes but skips apps. That is a coverage problem.
• The workflow was never triggered. Fix the trigger.
• The failure is clearly in one app's connector. Fix the connector, then resume.

Steps

1. Open the workflow run and identify the stuck or paused step. Verify: you know exactly where it stopped.
2. Read the step's error detail. Verify: you understand the blocker.
3. Fix the underlying issue: credential, permission, or target outage. Verify: the fix addresses the error.
4. Resume the run from the stuck step. Verify: it proceeds.
5. Confirm the workflow completes fully. Verify: all steps show done.

Variant phrasings

LCM workflow hung

The short phrasing.

offboarding stuck

The symptom-first search.

workflow paused

The state-first phrasing.

Compatibility: Any lifecycle management workflow engine with resumable runs.

Why it happens

Workflows pause on step failure by design to avoid half-completed offboarding. The pause is protective; the fix belongs at the failed step, not in a fresh run.

Edge cases / pitfalls

• Steps that are not idempotent: check before resuming, since resume re-runs the step.
• Workflows stuck on manual approval steps that nobody owns; reassign the approval.
• The blocker being a target outage that resolved itself; resume is all that is needed.
• Resume not available on some platforms; then rebuild the run state carefully instead of blindly restarting.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_-XctFlPNVLU1N77y2hKXMA