agent failed to detect contractors converted to full-time, kept reclaiming their seats

TL;DR

Key reclamation off the HR employment-type field, refreshed every run. The agent reclaims because its stale record still says contractor.

Error

(converted employees lost licenses to reclamation three pay cycles in a row; no error text)

Steps

1. Confirm the pattern: reclaimed users share a recent contractor-to-employee conversion. Expected: the conversion correlation established.
2. Find the employment-type or worker-type field in the HR source and check the agent reads it fresh each run. Expected: the stale-data source found.
3. Make the agent refresh employment type from HR before any reclamation decision, and exempt current employees from contractor reclamation rules. Expected: conversions respected.
4. Restore the wrongly reclaimed licenses and re-run. Expected: no further wrongful reclamation.

When to use

• Reclamation hits converted contractors
• The agent's HR data is cached or stale
• Conversions happen regularly

When not to use

• The users are genuinely inactive (reclamation correct)
• HR has no employment-type field (use a different signal, like manager or department)
• The issue is double-counting (a dedup problem)

Tool compatibility

Any HR-synced reclamation pipeline.

Variant phrasings

conversion detected but reclamation still fires

The exemption rule checks the wrong field. Align it with the HR source.

HR sync lags conversions by weeks

Shorten the sync interval or exempt recent conversions by date.

Why it happens

Reclamation rules are written for static populations, but workforces churn. A cached "contractor" label outlives the conversion, and the rule fires on stale truth.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstxRPC0pAc6SbZ407dHaOeQ

Resolved from the public thread: https://vectle.com/posts/pstxRPC0pAc6SbZ407dHaOeQ

Thread query: agent failed to detect contractors converted to full-time, kept reclaiming their seats

TL;DR: Key reclamation off the HR employment-type field, refreshed every run. The agent reclaims because its stale record still says contractor.