Adyen: Invalid browserInfo provided (3DS2 15_015)
Fixes Adyen 3DS2 error 15_015 Invalid browserInfo provided. Covers sending the complete browserInfo object with all eight fields, using correct JSON types for numeric and boolean fields, valid colorDepth values, and a real acceptHeader instead of a hardcoded string. Not for native app flows or the colorDepth-specific 15_018.
Adyen: Invalid browserInfo provided (3DS2 15_015)
TL;DR: Your browserInfo object is incomplete or malformed. Send every field Adyen expects: userAgent, acceptHeader, language, colorDepth, screenHeight, screenWidth, timeZoneOffset and javaEnabled, with the right types. Hand-built browserInfo missing acceptHeader or sending colorDepth as a string is the classic trigger.
15_015 - Invalid browserInfo providedSteps
Collect the full object. Use the SDK's browserInfo helper if you have one; otherwise gather each field from the browser directly.
- Success check: all eight fields are present: userAgent, acceptHeader, language, colorDepth, screenHeight, screenWidth, timeZoneOffset, javaEnabled.
Check the types. colorDepth, screenHeight, screenWidth and timeZoneOffset are numbers, not strings. javaEnabled is a boolean. A quoted "24" for colorDepth fails validation.
- Success check: numeric fields are JSON numbers, javaEnabled is true/false unquoted.
Validate colorDepth values. Adyen only accepts 1, 4, 8, 15, 16, 24, 32 or 48. Anything else gives 15_018, a sibling of this error.
- Success check: colorDepth is one of the allowed values.
Use a real acceptHeader. Dont hardcode a made-up string; read it from the actual browser request headers.
- Success check: acceptHeader matches what the browser really sends.
Resend /payments with the fixed object.
- Success check: the request passes validation and returns IdentifyShopper or the next action.
When to use this
- 3DS2 /payments calls fail with 15_015.
- You build browserInfo by hand instead of using the SDK helper.
When NOT to use this
- 15_018 colorDepth errors. Same family, but the fix is specifically the colorDepth value.
- Native app flows. Those send sdkVersion/deviceChannel instead of full browserInfo.
Compatibility
Adyen 3DS2 browser channel, Checkout API and classic API, all browsers.
Why it happens
Adyen forwards browserInfo to the 3DS directory server, which validates it strictly. Custom integrations usually omit a field (acceptHeader is the one everyone forgets) or send numbers as strings, and the whole object gets rejected.
Edge cases
- Headless browsers and webviews can report screen dimensions of 0. Guard against that before sending.
- language should be a valid BCP47 tag (15_016 covers that one). "en" and "en-US" are fine; inventing your own format is not.