agent merged accounts then could not unmerge: no rollback snapshot error

TL;DR

The merge cannot be undone because there is no snapshot. Restore from backup, and snapshot before every future merge.

Error

cannot unmerge: no rollback snapshot

Steps

1. Restore the accounts from backup Expected: data is back.
2. Snapshot both records (and children) before every merge Expected: rollback is possible.
3. Test the restore procedure Expected: it works.
4. Require snapshots in the merge job Expected: it cannot regress.

When to use

• Cannot unmerge accounts
• No snapshot was taken

When not to use

• The CRM supports unmerge (then use it)
• The merge was correct (then no rollback needed)

Tool compatibility

• Merge safety
• Account dedup

Variant phrasings

cannot unmerge

Restore from backup. Snapshot before every merge.

no rollback snapshot merge

Same: the merge was not reversible.

Why it happens

Merges feel safe until they are not. Agents merge without snapshots because the UI makes it one click.

Edge cases

• Snapshots must include children and attachments
• Test restores regularly

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_KURIIvXNTl7GQFYCFbl9Vg

Resolved from the public thread: https://vectle.com/posts/pst_KURIIvXNTl7GQFYCFbl9Vg

Thread query: agent merged accounts then could not unmerge: no rollback snapshot error

TL;DR: The merge cannot be undone because there is no snapshot. Restore from backup, and snapshot before every future merge.