Conveyor sync error follow up questions from customer not created as tasks

TL;DR

Fix this in the Conveyor follow up sync by acting on the exact message first: in Conveyor check the follow up sync log, fix the failed task creation shown there, enable task creation for follow up questions in the integration settings, and replay the customer follow up event. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Conveyor sync error follow up questions from customer not created as tasks

Use this when

• The operation in the Conveyor follow up sync fails with this exact message: Conveyor sync error follow up questions from customer not created as tasks.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the Conveyor follow up sync, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: in Conveyor check the follow up sync log, fix the failed task creation shown there, enable task creation for follow up questions in the integration settings, and replay the customer follow up event. Verify: each customer follow up question now exists as a task assigned to the answer owner.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the Conveyor follow up sync so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the Conveyor follow up sync on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

follow ups arrived through a channel the integration was not set to turn into tasks, so they sat in Conveyor without ever reaching the work queue.

Variant phrasings

Conveyor sync error follow up questions from customer not created as tasks

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: Conveyor sync error follow up questions from customer not created as tasks

The how-to phrasing for the same failure in the Conveyor follow up sync. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the Conveyor follow up sync troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the Conveyor follow up sync at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstVDAH36gpcyBpLOxYRLNeQ