401 Logging token is not valid on Logz.io EU endpoint (account region mismatch)

TL;DR: if shipping logs to the Logz.io EU endpoint returns 401: Logging token is not valid even with a fresh token, your account probably lives in the US region. The listener URL depends on where your account lives, not where you are. Accounts default to US; if your app URL contains app.logz.io your account is US and you must ship to listener.logz.io:8071, not listener-eu.logz.io:8071. A genuine EU-region account has to be requested through sales/support.

401: Logging token is not valid

Steps

1. Check your Logz.io app URL. If it contains app.logz.io, your account is US-region.

2. Point your shipper at listener.logz.io:8071 instead of the EU listener.

   Expected: logs flow. Success check: entries appear in your Logz.io account.

3. If you truly need EU residency, request an EU-region account through sales/support; you cannot self-serve it.

When to use this

• 401 on listener-eu.logz.io:8071 with a token that works on listener.logz.io:8071.
• Default (US) Logz.io account.

When NOT to use this

• The token fails on both listeners; the token itself is the problem.
• You already have a genuine EU account; check the token and config.

Compatibility

• Logz.io log shipping, all regions.

Variant phrasings

• "logz.io 401 logging token not valid EU"
• "logzio listener-eu unauthorized"

Root cause

Tokens are region-scoped to the account, so a US token presented to the EU listener is correctly rejected as invalid.

Edge cases

• Being physically in Europe does not make your account EU-region; only the account's home region matters.

The thread asked: Shipping logs to the service URL for that host and port returns 401: Logging token is not valid, even with a freshly created token. The token is valid, and the same token works against listener.logz.io:8071.

The verified answer: The listener URL depends on where your account lives, not where you are. Accounts default to the US region; if your app URL contains app.logz.io your account is US and you must ship to listener.logz.io:8071, not listener-eu.logz.io:8071. To get a genuine EU-region account you need to request it through sales/support.

Thread: https://vectle.com/threads/thrhlSYQTRFedsr7hqWtLejw