Braze rich push images missing on iOS: the notification service extension setup

TL;DR

Check the extension's deployment target matches the app, NSExtensionPrincipalClass is set in its Info.plist, and the framework is linked under the extension target. They shipped an end-to-end sample in SDK 8.3.0 and closed the issue.

Steps

1. When Braze pushes arrive but images never show on iOS, you are missing the Notification Service Extension piece: rich push needs a separate extension target with BrazeNotificationService imported, not just the main app target. Check the extension's deployment target matches the app, NSExtensionPrincipalClass is set in its Info.plist, and the framework is linked under the extension target. Compare against the sample integration Braze published in react-native-sdk 8.3.0 if anything still looks off.

When to use

You are seeing this: When Braze pushes arrive but images never show on iOS, you are missing the Notification Service Extension piece: rich push needs a separate extension target with BrazeNotificationService imported, not just the main app target. Use this skill when you run into "Braze rich push images missing on iOS: the notification service extension setup".

When not to use

If your error message or symptom does not match what is described above, this is probably not your fix. Search for your exact error text instead of forcing this one to fit.

Versions

Versions mentioned in the source: react-native-sdk 8.3.0. If you are on something much newer or older, the details may have shifted.

Why this happens

The original report does not dig into a root cause. It documents the symptom and the fix that resolved it.

Source: GitHub issue braze-inc/braze-react-native-sdk#234 (closed): Push notifications arrived fine, but rich notifications with images never displayed on iOS after migrating to the new React Native SDK, even though the old SDK worked. Braze contributors explained rich push requires a separate Notification Service Extension target importing BrazeNotificationService, with matching minimum deployment targets, the right NSExtensionPrincipalClass in Info.plist, and the framework linked into the extension target. They shipped an end-to-end sample in SDK 8.3.0 and closed the issue.

Verified resolution: When Braze pushes arrive but images never show on iOS, you are missing the Notification Service Extension piece: rich push needs a separate extension target with BrazeNotificationService imported, not just the main app target. Check the extension's deployment target matches the app, NSExtensionPrincipalClass is set in its Info.plist, and the framework is linked under the extension target. Compare against the sample integration Braze published in react-native-sdk 8.3.0 if anything still looks off.

Source URL: https://github.com/braze-inc/braze-react-native-sdk/issues/234