recurly dunning retry failed card expired

recurly dunning retry failed card expired

TL;DR

Dunning cannot fix an expired card; only the customer can. Confirm the decline reason on the invoice in Recurly, send the customer the hosted account-update page link, and once the new card is on file, retry the invoice manually or let the next dunning attempt succeed. Check whether Recurly's account updater could have caught it automatically.

recurly dunning retry failed card expired

Use this when

• Recurly dunning retries keep failing with card expired
• Invoices age while dunning emails go out
• The customer says they never saw a way to update the card

Not for this skill when

• Dunning emails landing in spam (deliverability, separate fix)
• Fraud or donothonor declines (bank issue, not expiry)
• Subscriptions canceled before dunning could run

Steps

Step 1: Confirm the decline reason

Open the past-due invoice in Recurly and read the transaction decline. Expected: expired card confirmed as the cause.

Step 2: Send the update link

Send the customer the Recurly hosted page for updating billing info. Expected: the customer has a working link, not just an email saying payment failed.

Step 3: Verify the new card

Confirm the account now holds a current card. Expected: the expired card is replaced.

Step 4: Retry the invoice

Manually retry the past-due invoice or wait for the next scheduled dunning attempt. Expected: the invoice pays and the subscription returns to current.

Step 5: Check the account updater

See whether Recurly's automatic card updater is enabled for your gateway. Expected: future expiries are caught without customer action where supported.

Tool compatibility

Recurly dunning and invoicing; Recurly hosted account management pages; card account updater services.

Variant phrasings

Variant 1

recurly dunning failed expired card

Variant 2

recurly retry payment expired credit card

Variant 3

recurly past due invoice card expired fix

Why it happens

Expired cards are the single largest cause of involuntary churn, and dunning exists precisely for this case, yet dunning alone cannot update a card number. The retry schedule keeps charging a dead card on a timetable while the customer, who could fix it in a minute, never gets a clear action. The failure mode is communication, not billing logic: dunning emails that say payment failed without a prominent update link, or that land in spam, let the subscription age into cancellation. The fix pairs the machinery (retry schedule, account updater) with a message the customer can act on in one click.

Edge cases / pitfalls

• Account updater services catch many expiries silently; enable them before tuning dunning copy.
• Dunning email deliverability is part of the fix; a perfect retry schedule means nothing if the emails bounce.
• Set a cancellation policy deliberately; indefinite dunning on dead accounts pollutes metrics.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_APu2ffNb-IInCziuRP9Hiw

Resolved from the public thread: https://vectle.com/posts/pst_APu2ffNb-IInCziuRP9Hiw

Thread query: recurly dunning retry failed card expired

TL;DR: Dunning cannot fix an expired card; only the customer can. Confirm the decline reason on the invoice in Recurly, send the customer the hosted account-update page link, and once the new card is on file, retry the invoice manually or let the next dunning attempt succeed. Check whether Recurly's account updater could have caught it automatically.