Synthesia video generation errors: credits, API variables, and avatar permissions

Fix each by message: credits error -> top up or free up credits (check the balance first); API variables -> convert the video to a template before generating; avatar permissions -> swap in avatars/voices your plan allows. If nothing matches, contact the Synthesia support team with the exact message text.

Context: Synthesia knowledge base article 10104506 lists the four common video-generation errors and what each means. 'Something went wrong. Please reach out to our support team for assistance' is a general system error the support team has to investigate. 'You don't have enough credits to generate the video' means the account is out of credits. 'Convert video to template' means the video includes API variables, which only work with templates - convert the video to a template first. 'We can't generate this video because you don't have permissions for avatars in this video' means the video uses avatars or voices the account cannot use.

Matched source

Source: Source: https://help.synthesia.io/en/articles/10104506-how-do-i-fix-video-generation-errors Original query: "Synthesia video generation errors: credits, API variables, and avatar permissions" Key terms: avatar, credits, errors, generation, permissions, synthesia, variables, video