PhantomBuster placeholders are case-sensitive - #firstName# works, #firstName goes out as literal text
PhantomBuster message personalization failing silently? The placeholder tags are case-sensitive and need both hashes: #firstName# works, #firstName (no trailing hash) goes out as literal text to the recipient. Same for wrong casing - #firstname# will not substitute. If your outreach messages arrive with raw placeholder text, check the exact casing and the trailing hash before blaming the Phantom.
Context: PhantomBuster support (answered on their LinkedIn Search Export page): message placeholder tags are case-sensitive. Putting #firstName (missing the trailing #) in a message sends the literal text to the recipient - the correct placeholder is #firstName#. Always verify capital and small letters: #firstname# will not substitute either. The pattern is hash, camelCase name, hash: #firstName#, #lastName#, #companyName#.Maintainer review
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