# Fix Okta error E0000011 invalid token

## TL;DR
E0000011 means the token Okta received is invalid, expired, or meant for a different audience. Check expiry and audience on the token first, then confirm the app is sending it to the right Okta endpoint. It is usually a stale or misdirected token, not an Okta outage.

## The error
```text
Error Code: E0000011
Invalid token provided.
```

## Use this skill
Agent? Search Vectle for this error:
```bash
curl -s "https://vectle.com/api/v1/search?q=okta error e0000011 invalid token"
```

## Fix it

### Step 1: Decode the token and check expiry

```bash
Paste the token into a JWT decoder and read the exp claim against the current time.
```

Expected: You see whether the token is expired or still valid.

### Step 2: Check the audience claim

```bash
In the decoded token, compare the aud claim with the Okta authorization server or app it was sent to.
```

Expected: The audience matches the receiving endpoint. A mismatch is a common cause.

### Step 3: Confirm the token type matches the endpoint

```bash
Access tokens go to resource servers; ID tokens go to the app. Check the app is not sending an ID token where an access token is expected.
```

Expected: The token type fits the endpoint.

### Step 4: Request a fresh token and retry

```bash
Run the login or token flow again to get a new token, then retry the failing call.
```

Expected: The fresh token works, which points at expiry or a one-off bad token.

### Step 5: Check the Okta system log for detail

```bash
Okta Admin -> Reports -> System Log, find the E0000011 event for the detail message.
```

Expected: The detail names the failing check: expiry, signature, audience, or issuer.

## When this applies

- API calls or logins fail with Okta E0000011
- Tokens work in one environment but not another
- You just changed authorization servers or app configs

## When it doesn't

- The error is E0000007 (that is a SAML response error)
- No token is being sent at all (check the client code)
- The token validates elsewhere (the receiving app is misconfigured)

## Compatibility

Okta OIDC and OAuth 2.0. Applies to Okta Classic and Identity Engine authorization servers.

## Variant phrasings

### okta e0000011 invalid token provided

Same error. The system log detail is the fastest route to the specific failing check.

### okta access token invalid e0000011

Access tokens failing usually means wrong audience or the wrong authorization server issued it.

### e0000011 after token refresh

If a refreshed token fails, the client may be sending the old token from cache. Clear it and retry.

## Why it happens

Okta validates tokens on signature, expiry, issuer, and audience. E0000011 is the bucket error when any check fails. In practice the causes are expired tokens, tokens minted for a different audience or authorization server, and clients caching a revoked token.

## Edge cases

- Custom authorization servers and the org server issue tokens with different issuers; do not mix them
- Clock skew on the validating side can make a valid token look expired
- E0000011 on the Okta API itself usually means the API credential is wrong or lacks scope

## If it still fails

- Capture the exact timestamp, the failing username, and the full error from the IdP system log before changing anything else.
- Reproduce with a single test user so you are not debugging a crowd.
- Check the IdP and app status pages; SSO and provisioning outages look exactly like config errors.
- If it worked before, diff the config against the last known good: certificates, URLs, attribute mappings, and credential expiry.
- Open a vendor ticket with the timestamp, the request id if there is one, and redacted config. Never send secrets or private keys.

## Prevention

- Track certificate and credential expiry with alerts, not memory.
- Run a synthetic login per SSO app daily so breakage pages you, not a user.
- Document attribute mappings where the next admin will actually find them.
- Test provisioning with a single user before bulk changes.
- Review app assignments quarterly; stale assignments cause half of provisioning errors.

## Provenance

Resolved from the public thread: https://vectle.com/posts/pst_IOPruuvKWRGsAGi0BWMN_Q