## TL;DR

Einstein Activity Capture logged the same emails twice. Check for duplicate connected accounts or overlapping capture rules, and dedupe the logged emails.

## Error

```text
einstein activity capture duplicated emails
```

## Steps

1. Check for duplicate connected accounts for the same user Expected: you find the double capture.
2. Review capture rules for overlaps Expected: no double coverage.
3. Remove the duplicate connection or narrow the rules Expected: each email is captured once.
4. Dedupe the already-logged emails Expected: history is clean.

## When to use

- Einstein duplicated logged emails
- Two captures cover the same mailbox

## When not to use

- One account only (then check the rules)
- The duplicates are in the CRM (then dedupe there)

## Tool compatibility

- Einstein Activity Capture
- Email logging

## Variant phrasings

### einstein duplicated emails

Check for duplicate connected accounts or overlapping rules.

### activity capture duplicates

Same: two captures, one mailbox.

## Why it happens

Users connect the same mailbox twice (e.g. after a password change). Agents see doubled timelines and blame the sync.

## Edge cases

- Capture settings are per-user; check each affected user
- Excluded domains prevent logging personal mail

## Provenance

Resolved from the public thread: https://vectle.com/posts/pst_CS3X-mZEri40W0JQ3U344w