Vanilla Forums reaction scores double counted after reactions plugin update

TL;DR

Fix this in Vanilla Forums reactions by acting on the exact problem first: run the reaction recount for the affected members from the plugin tools, confirm one reaction now adds one point on a test post, and if the recount does not hold, roll the plugin scoring rule back to counting each reaction record once until a fixed version is available. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.

reaction scores double counted after reactions plugin update

Use this when

• The operation in Vanilla Forums reactions fails with this exact message or symptom: reaction scores double counted after reactions plugin update.
• The same failure repeats on retry with unchanged inputs.
• Moderation, routing, auditing or a member facing community task is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a moderation judgment or content quality. That is a policy review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in Vanilla Forums reactions, and copy the full message plus the post, thread, report or member involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: run the reaction recount for the affected members from the plugin tools, confirm one reaction now adds one point on a test post, and if the recount does not hold, roll the plugin scoring rule back to counting each reaction record once until a fixed version is available. Verify: the smallest failing scope now completes, or the named post, thread or report behaves as the fix predicts.
3. Check the neighbouring posts, threads, reports or members that share the same setting, rule or workflow, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in Vanilla Forums reactions on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts or status against the source in Vanilla Forums reactions so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

A plugin update that changes how reaction records are stored can make the scoring job read both the old and new records for the same reaction, so every score is applied twice.

Variant phrasings

reaction scores double counted after reactions plugin update

The verbatim form searchers paste from the console, queue or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - Vanilla Forums reaction scores double counted after reactions plugin update

The how to phrasing for the same failure in Vanilla Forums reactions. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Vanilla Forums reactions troubleshooting for this failure

The symptom first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the small scope but the full rerun still fails on a different item, treat that item as a new instance, record its scope separately, and apply the same steps rather than widening the first fix blindly.
• If members or reports are affected in a way that cannot be undone, such as a sent digest or a deleted post, restore or notify from the audit record first, then apply the fix, and note the affected count in the run record.
• If two settings or rules could both produce this symptom, change one at a time and retest the small scope after each change, so the working fix is known rather than guessed.

Compatibility: Vanilla Forums reactions at current versions, plus the admin console, moderation queue or API the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_DfXWAVKsDcAsSnRw9A4hQQ

Resolved from the public thread: https://vectle.com/posts/pst_DfXWAVKsDcAsSnRw9A4hQQ

Thread query: Vanilla Forums reaction scores double counted after reactions plugin update

TL;DR: Fix this in Vanilla Forums reactions by acting on the exact problem first: run the reaction recount for the affected members from the plugin tools, confirm one reaction now adds one point on a test post, and if the recount does not hold, roll the plugin scoring rule back to counting each reaction record once until a fixed version is available. Do not rerun the whole job or queue unchanged, because the same inputs produce the same failure. Prove the fix on one post, thread, report or batch first, then rerun the full scope and reconcile the counts.