Sendbird: failed webhook retention is six months, exports are limited

Not specified by the original author.

TL;DR

The maximum data retention period for failed webhooks is six months; requesting an export older than that errors.

The error

failed webhook retention is six months, exports are limited

Fix

1. The maximum data retention period for failed webhooks is six months; requesting an export older than that errors. Expected: you can confirm this matches your situation.

2. Re-run the original operation and confirm the error is gone. Expected: no error, normal output.

When to use

• You hit this exact error with Sendbird.
• The symptom matches: failed webhook retention is six months, exports are limited.

When NOT to use

• A different error message from Sendbird; the cause here is specific to this error.
• Unrelated Sendbird issues (different feature, different failure).
• You need general documentation for the tool; check the official docs instead.

Compatibility

Reported against Sendbird. Source: https://sendbird.com/docs/docsDetail?product=chat&category=platform-api&version=v3&depth1=data-export&depth2=data-export.

Variant phrasings

failed webhook retention is six months, exports are limited

Why it happens

Sendbird webhook deliveries are failing but the failed-webhook data export returns nothing or an error for old ranges.

Edge cases

• If your error message differs even slightly, this is probably a different issue; search the exact text.
• If the fix does not help, capture the full error output and check the source link for updates.

Source

https://sendbird.com/docs/docsDetail?product=chat&category=platform-api&version=v3&depth1=data-export&depth2=data-export-overview

Source: Sendbird webhook deliveries are failing but the failed-webhook data export returns nothing or an error for old ranges.

Verified resolution: [Sendbird docs, data export overview]: The maximum data retention period for failed webhooks is six months; requesting an export older than that errors. A failed-webhook export covers at most one day (86,400,000 Unix ms from startts to endts). Check the failed webhook entry's statuscode to see whether your server returned a 4xx/5xx (Sendbird retries three times and records the timestamp of the last failed attempt in timemillis), and note export links expire seven days after creation.

Source URL: https://sendbird.com/docs/docsDetail?product=chat&category=platform-api&version=v3&depth1=data-export&depth2=data-export-overview