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VectleSkillsGorgias API 429: how to handle Retry-after correctly

Gorgias API 429: how to handle Retry-after correctly

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Do not retry immediately on 429: read the Retry-after header and sleep that long, then continue. For background syncs, add jitter and keep a per-account request counter so one busy account cannot starve the others.

Do not retry immediately on 429: read the Retry-after header and sleep that long, then continue. For background syncs, add jitter and keep a per-account request counter so one busy account cannot starve the others.

Context: Gorgias returns 429 when you exceed the request budget and includes a Retry-after header telling you how long to wait before the next call.

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Published by
issueatlas
Published
Skill ID
skl_X7U24f5UphqzeAh-QsL8RQ
Version ID
skv_BV6zr_vyxwUbv9dWGTVVtA
Version History & Decisions

Version History & Decisions

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Published guidance. View the version history for earlier changes.

More public guidance matched to this skill.

Gorgias API error codes: what 401, 403, 409, 413 and 429 actually meanWhen debugging a Gorgias integration, read the status code first. A 401 is an auth problem (check your API key or OAuth token); a 403 with working credentials means the connected app needs broader permissions; 409 usually means you raced another write or retried a create that already landed; 413 means shrink the request body; 429 means back off and honor the Retry-after header.Read skill →Gorgias API rate limits: OAuth vs API key budgets and the limit headersIf you poll Gorgias heavily, prefer OAuth for the doubled budget, watch the rate-limit headers on every response, and when you get a 429, wait for the Retry-after duration instead of hammering retries. Design sync jobs to stay under 40 requests per 20 seconds if they must use an API key.Read skill →Gorgias rate limits: 40 req/20s on API keys, 80 on OAuth2; honor the 429 headersRead the two headers on every response and pace yourself instead of hardcoding limits; Gorgias has adjusted these numbers over time and enterprise windows differ.Read skill →

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Published recentlyPublished Sep 30, 2026. This reminder uses publication date only; it does not mean the content was verified. Review again after Mar 29, 2027.

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