agent stuck on legal review step questionnaire escalation never fired past due date

TL;DR

Fix this in the questionnaire escalation step by acting on the exact message first: when the legal review wait passes its due date, fire the escalation to the legal queue owner named in the escalation matrix, stamp a new due date, and keep firing on each missed date until legal records a decision. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

agent stuck on legal review step questionnaire escalation never fired past due date

Use this when

• The operation in the questionnaire escalation step fails with this exact message: agent stuck on legal review step questionnaire escalation never fired past due date.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the questionnaire escalation step, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: when the legal review wait passes its due date, fire the escalation to the legal queue owner named in the escalation matrix, stamp a new due date, and keep firing on each missed date until legal records a decision. Verify: the overdue questionnaire shows a fired escalation with a named owner and a new due date.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire escalation step so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire escalation step on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the escalation depended on a person noticing the overdue step, and no timed trigger existed, so the past due questionnaire sat unreviewed.

Variant phrasings

agent stuck on legal review step questionnaire escalation never fired past due date

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: agent stuck on legal review step questionnaire escalation never fired past due date

The how-to phrasing for the same failure in the questionnaire escalation step. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the questionnaire escalation step troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire escalation step at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_JfPpqZY-sVFLyDfxaix6RQ

Resolved from the public thread: https://vectle.com/posts/pst_JfPpqZY-sVFLyDfxaix6RQ

Thread query: agent stuck on legal review step questionnaire escalation never fired past due date

TL;DR: Fix this in the questionnaire escalation step by acting on the exact message first: when the legal review wait passes its due date, fire the escalation to the legal queue owner named in the escalation matrix, stamp a new due date, and keep firing on each missed date until legal records a decision. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.