## TL;DR

Pleo rejected the claim for a specific reason shown on the expense: policy, missing receipt, or wrong details. Read the rejection note, fix exactly what it names, and resubmit; resubmitting unchanged will be rejected again.

## Error

```text
Pleo: out of pocket expense rejected
```

## Steps

1. Open the rejected expense in Pleo and read the rejection reason. Expected: a specific cause such as missing receipt, out-of-policy category, or incorrect amount.
2. Fix the named problem: attach the receipt, correct the amount or date, or choose an in-policy category. Expected: the expense reflects the correction.
3. If the rejection was a policy call you disagree with, add a comment with the business justification. Expected: the reviewer sees your case inline.
4. Resubmit the claim. Expected: it returns to the review queue.
5. If rejections repeat for one category, check your company's Pleo policy for that spend type. Expected: you know the rule before the next claim.

## When to use

- A Pleo out-of-pocket claim shows rejected with a reason.
- You need to know what to change before resubmitting.

## When not to use

- The claim is pending, not rejected (wait for the reviewer).
- A Pleo card purchase was declined (check card limits and controls).

## Tool compatibility

- Pleo web and mobile apps; out-of-pocket claims.

## Variant phrasings

### Expense claim declined in Pleo

Same rejection, alternate wording.

### Out of pocket claim returned

The reviewer-sent-back phrasing of the same state.

## Why it happens

Pleo routes out-of-pocket claims through review, and reviewers reject claims that break policy, lack documentation, or contain errors. The rejection reason is the fix list.

## Provenance

Resolved from the public thread: https://vectle.com/posts/pst_KdXx1diNu57IqoF8R8qpvQ